Area Operations Manager

Lenskart; Khordha, Patna, Ranchi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Lenskart is seeking an Area Operations Manager to drive operational excellence across multiple territories. The role demands analytical thinking, strong leadership of large field teams, and disciplined execution to meet business objectives in a fast-paced environment.

You will own end-to-end operations, push for productivity gains, and collaborate with cross-functional teams to ensure outstanding customer experience and service delivery.

Qualifications

• Strong blend of analytical thinking and leadership required.
• Ability to drive execution rigor across large teams.
• Experience in data-driven decision making and cross-functional collaboration.

Responsibilities

• Own end-to-end operations for assigned geography or multiple territories.
• Drive performance metrics, productivity, and operational efficiency.
• Ensure consistent execution of processes, SOPs and standards.
• Lead, manage and scale large field teams (100-150 members).
• Collaborate with Marketing, Supply Chain, Finance, and other functions.

Skills

Analytical thinking

Team leadership

Execution discipline

Data-driven decisions

Stakeholder management

Job description

Role & responsibilities

We are looking for a high-impact Area Operations Manager (AOM) to drive operational excellence across multiple territories. The role requires a strong blend of analytical thinking, team leadership, and execution rigor to manage large teams and deliver business outcomes in a dynamic, fast-paced environment.

Key Responsibilities

• 1. Operations & Execution
  • Own end-to-end operations for assigned geography / multiple territories
  • Drive performance metrics, productivity, and operational efficiency
  • Ensure consistent execution of processes, SOPs, and business standards
  • Manage multiple priorities and deliver results under tight timelines
• 2. Team Leadership
  • Lead, manage, and scale large field teams (100- 150 members) Build high-performance teams through coaching, mentoring, and structured reviews
  • Drive accountability and ownership across team members
• 3. Business Ownership
  • Take complete ownership of regional business goals and P&L-linked metrics
  • Identify growth opportunities and implement scalable solutions
  • Ensure strong customer experience and service delivery
• 4. Stakeholder Management
  • Collaborate with cross-functional teams (Marketing, Supply Chain, Finance, etc.)
  • Manage internal and external stakeholders effectively
  • Ensure seamless coordination across functions to drive outcomes
• 5. Problem Solving & Decision Making
  • Analyze business data to identify trends, gaps, and improvement areas
  • Make data-driven decisions in ambiguous and dynamic environments
  • Solve operational challenges with structured problem-solving approaches.