Field Operations Director

Lenskart.com; India; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Lenskart.com is seeking an experienced operations leader to own end-to-end regional and geography-based execution in India. You will drive performance, ensure SOP adherence, and manage multiple priorities under tight timelines while scaling large field teams.

The role emphasizes data-driven decision making, stakeholder management, and cross-functional collaboration to deliver exceptional service and process excellence across geographies.

Responsibilities

• Own end-to-end operations for assigned geography / multiple territories.
• Drive performance metrics, productivity, and operational efficiency.
• Ensure consistent execution of processes, SOPs, and business standards.
• Manage multiple priorities and deliver results under tight timelines.
• Lead, manage, and scale large field teams (50–150 members).
• Build high-performance teams through coaching, mentoring, and structured reviews.
• Drive accountability and ownership across team members.
• Take complete ownership of regional business goals and P&L-linked metrics.
• Identify growth opportunities and implement scalable solutions.
• Ensure strong customer experience and service delivery.
• Collaborate with cross-functional teams (Marketing, Supply Chain, Finance, etc.).
• Manage internal and external stakeholders effectively.
• Ensure seamless coordination across functions to drive outcomes.
• Analyze business data to identify trends, gaps, and improvement areas.
• Make data-driven decisions in ambiguous and dynamic environments.
• Solve operational challenges with structured problem-solving approaches.

Job description

Key Responsibilities

• Operations & Execution Own end-to-end operations for assigned geography / multiple territories Drive performance metrics, productivity, and operational efficiency Ensure consistent execution of processes, SOPs, and business standards Manage multiple priorities and deliver results under tight timelines

Team Leadership

• Lead, manage, and scale large field teams (50150 members) Build high-performance teams through coaching, mentoring, and structured reviews Drive accountability and ownership across team members

Business Ownership

• Take complete ownership of regional business goals and P&L-linked metrics Identify growth opportunities and implement scalable solutions Ensure strong customer experience and service delivery

Stakeholder Management

• Collaborate with cross-functional teams (Marketing, Supply Chain, Finance, etc.) Manage internal and external stakeholders effectively Ensure seamless coordination across functions to drive outcomes

Problem Solving & Decision Making

• Analyze business data to identify trends, gaps, and improvement areas Make data-driven decisions in ambiguous and dynamic environments Solve operational challenges with structured problem-solving approaches