Area Operations Manager

Lenskart; Chandigarh, Dehradun, Amritsar; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Lenskart is seeking an Area Operations Manager to drive operational excellence across multiple territories. This role requires strong analytical thinking, team leadership, and execution rigor to manage large teams and deliver business outcomes in a fast-paced environment.

The AOM will own end-to-end operations, lead and scale field teams, and collaborate with Marketing, Supply Chain, and Finance to ensure customer satisfaction and strong service delivery.

Qualifications

• Strong analytical thinking to identify trends and opportunities.
• Proven leadership of large field teams.
• Ability to drive execution rigor across processes.

Responsibilities

• Own end-to-end operations for assigned geography / multiple territories.
• Drive performance metrics, productivity, and operational efficiency.
• Ensure consistent execution of processes, SOPs, and business standards.
• Manage multiple priorities and deliver results under tight timelines.
• Take complete ownership of regional business goals and P&L-linked metrics.
• Identify growth opportunities and implement scalable solutions.
• Ensure strong customer experience and service delivery.
• Collaborate with cross-functional teams (Marketing, Supply Chain, Finance, etc.).
• Manage internal and external stakeholders effectively.
• Ensure seamless coordination across functions to drive outcomes.
• Analyze business data to identify trends, gaps, and improvement areas.
• Make data-driven decisions in ambiguous and dynamic environments.
• Solve operational challenges with structured problem-solving approaches.

Skills

Analytical thinking

Team leadership

Execution excellence

Job description

Role & responsibilities

We are looking for a high-impact Area Operations Manager (AOM) to drive operational excellence across multiple territories. The role requires a strong blend of analytical thinking, team leadership, and execution rigor to manage large teams and deliver business outcomes in a dynamic, fast-paced environment.

Key Responsibilities

1. 1. Operations & Execution
   • Own end-to-end operations for assigned geography / multiple territories
   • Drive performance metrics, productivity, and operational efficiency
   • Ensure consistent execution of processes, SOPs, and business standards
   • Manage multiple priorities and deliver results under tight timelines
2. 2. Team Leadership
   • Lead, manage, and scale large field teams (100- 150 members)
     Build high-performance teams through coaching, mentoring, and structured reviews
   • Drive accountability and ownership across team members
3. 3. Business Ownership
   • Take complete ownership of regional business goals and P&L-linked metrics
   • Identify growth opportunities and implement scalable solutions
   • Ensure strong customer experience and service delivery
4. 4. Stakeholder Management
   • Collaborate with cross-functional teams (Marketing, Supply Chain, Finance, etc.)
   • Manage internal and external stakeholders effectively
   • Ensure seamless coordination across functions to drive outcomes
5. 5. Problem Solving & Decision Making
   • Analyze business data to identify trends, gaps, and improvement areas
   • Make data-driven decisions in ambiguous and dynamic environments
   • Solve operational challenges with structured problem-solving approaches.