Area Manager - EF, External Fulfillment

Amazon; Gurgaon; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Amazon.com is hiring an Area Manager for External Fulfillment Operations in India. You will lead a team of Operation Executives, drive performance in a metric-driven environment, and lead process improvements to enhance Quality, Cost, and Delivery.

The role is field-based with weekend and staggered shifts and travel to seller nodes. You will develop your team, manage staffing plans, and set performance goals while driving forecast accuracy and customer experience improvements through automation

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 2+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Manage the performance and behavior of up to 06 Amazon Operation Executives through effective 1:1 meetings, coaching, and mentorship.
• Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience.
• Audit seller visits along with Operation Executives and ensure 100% compliance.
• Manage schedules, monitor adherence and attendance of the team.
• Analyze performance metrics to identify areas of opportunity that will drive performance improvement.
• Support in product initiatives to reduce contacts by emphasizing on automation.

Skills

People management

Coaching

Performance management

Education

Bachelor's degree or equivalent

Job description

Description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Join the External Fulfillment Operations team as an Area Manager.

As Area Managers for our sellers, you will be responsible for direct people management experience in driving operational performance in a highly metric driven environment. It is field-based role and you will also lead many process improvement projects, both for the site and the network, to drive enhancements in key shop floor metrics, viz. Quality, Cost and Delivery. One of your key responsibilities will also be development of your team members.

-You must be flexible to work weekends and/or staggered shifts regularly and to travel to seller nodes to audit, launch, set up & monitor Flex operations.

Manage the performance and behavior of up to 06 Amazon Operation Execuitves through effective 1:1 meetings, coaching, and mentor-ship

Manage schedules, monitor adherence and attendance of the team

Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience

Implement performance goals and evaluate against pre-set goals implementing action plans to resolve performance barriers as needed

Set the vision of the team by managing individual and team performance expectations and goals.

Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects and other Change/ Kaizen initiatives as required.

Analyze performance metrics to identify areas of opportunity that will drive performance improvement

Support in product initiatives to reduce contacts by emphasizing on automation

Support in hiring the right OE's

Solve complex seller issues and proactively connect with stakeholders to reduce dependencies

Key job responsibilities

2+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

A day in the life

Manage the performance and behavior of up to 06 OE's as directs

Audit seller visits along with Operation Executives and ensure 100% compliance

Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience

Implement performance goals and evaluate against pre-set goals implementing action plans to resolve performance barriers as needed

Analyze performance metrics to identify areas of opportunity that will drive performance improvement

Support in product initiatives to reduce contacts by emphasizing on automation

Solve complex seller issues and proactively connect with stakeholders to reduce dependencies

About the team

External Fulfillment Tenets:

(1) Customer backwards: Obsessing about customer and work backwards to deliver strategic operational mechanisms

(2) Identify and benchmark best practices: We will identify best practices across Core Network and other geographies. We will buddy with Core ACES to transfer best practices and be close to FC innovations

(3) Standardization and Knowledge sharing: Developing standards and transferring knowledge to Operations team through training and coaching

(4) Deliver Improvements: Prioritizing areas with highest long-term impact

(5) Eliminate waste: Continuously work towards eliminating waste and reducing variation.

(6) Automation to support self-service over exception handling and Manual solutions

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.