Area Manager- DSMG - Motor Finance- Collections - Flows - Bkt 4+ GNPA

Tata Capital; Durgapur; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Tata Capital in India (Durgapur, West Bengal) is seeking a skilled Collections Manager to oversee motor finance collections, implement efficiency strategies, and reduce delinquencies. You will lead a team of collection professionals and coordinate with cross-functional colleagues to resolve escalations.

The role emphasizes analytics, KPI monitoring (bucket, GNPA), and ongoing process improvement to drive growth and customer satisfaction in a dynamic financial services environment.

Responsibilities

• Manage and oversee the collections process for motor finance products.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze market trends and competitor activity to identify opportunities for growth.
• Monitor and report on key performance indicators, such as bucket and GNPA metrics.
• Lead and motivate a team of collection professionals to achieve business objectives.

Job description

• Manage and oversee the collections process for motor finance products.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze market trends and competitor activity to identify opportunities for growth.
• Monitor and report on key performance indicators, such as bucket and GNPA metrics.
• Lead and motivate a team of collection professionals to achieve business objectives.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.