Area Manager - Customer Support

Tractors and Farm Equipment (TAFE); Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Tractors and Farm Equipment (TAFE) is seeking a Regional Service Leader in Pune to head the after-sales team across the region. The role focuses on enhancing customer satisfaction, expanding service reach, and driving dealer network productivity.

Ideal candidates are engineering graduates with 10+ years in the auto/tractor sector, experienced in regional after-sales leadership, and strong in communication and stakeholder management.

Qualifications

• Engineering graduate with 10+ years in Auto/Tractor industry.
• Experience in after-sales leadership at regional level or with team management.
• Excellent communication and stakeholder management skills.

Responsibilities

• Strategize and develop a regional service plan to boost CSI score.
• Expand service reach and improve dealer infrastructure productivity.
• Implement efficient complaint handling SOPs across the region.
• Ensure skill development of team and dealer staff through regular trainings.
• Drive revenue growth and profitability at dealer points through reviews.

Skills

Leadership

Stakeholder management

Communication skills

Team management

Education

Engineering degree

Job description

Role holder to lead the team in the region to ensure Customer Satisfaction, Business Growth through Service Promotion and effective Service Reach.

Role & responsibilities

• Strategize and develop service plan in line for enhanced CSI score.
• To strategize and improve service reachability.
• To improve reach, systems and productivity of dealer infrastructure.
• To ensure efficient complaint handling SOPs are implemented across the region.
• Ensure skill development of team and dealer teams through regular learning interventions.
• Achieve revenue growth and profitability at dealer points through initiatives and regular reviews.

Preferred candidate profile

• An Engineering graduate with 10+ years in the Auto / Tractor industry. Should have been in after sales function leading a region or have exposure handling a team.
• Good communication skills, proven ability to build relationships and work with multiple stakeholders
• Position Reporting to: Regional Manager - Customer Support.