Area Manager

Policybazaar; NTR; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Medical insurance

Incentives

Gratuity

Job summary

Policybazaar in India is seeking a Team Lead - Sales to oversee health insurance sales operations, ensure timely SLA delivery, and maintain high customer and employee satisfaction. The role centers on building and managing client relationships and guiding a sales team to achieve targets.

You will coordinate weekly and monthly client calls, drive process improvements, mentor staff, and collaborate across internal functions.

Qualifications

• Experience leading sales teams and achieving targets.
• Strong stakeholder management and client engagement skills.
• Proven ability to drive process improvements and audits.

Responsibilities

• Oversee daily sales operations and ensure SLA adherence.
• Manage day-to-day B2C insurance sales targets and activities.
• Coach and mentor team leads to enhance performance.
• Maintain and grow client relationships and engagement.
• Coordinate weekly/monthly client calls and provide updates to executives.
• Ensure audit-related issues are resolved and processes improved.
• Collaborate with internal teams on support and escalations.
• Act as main point of contact for business-related queries and issues.

Skills

Team management

Client relationship

Sales target management

Communication skills

Problem solving

Reporting

Job description

Job Description For TL-Sales:

• Responsible for managing the operations seamlessly and timely SLA delivery, along with
• maintaining high levels of employee and customer satisfaction
• Insurance Sales (Health Insurance)
• Establish & Manage Relationships / Engagement with the Clients.
• Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities
• Managing day-to-day Sales targets (B2C Sales)
• To monitor and document the work schedule of staff and absences.
• Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
• Taking weekly and monthly calls with clients to understand the expectations from the teams, and providing updates
• Ensure that all audit-related issues are brought to a close
• Identify and drive continuous improvements and initiatives in the process
• Coach & mentor the Team lead so that they can manage their teams better
• To ensure that all internal customer queries are followed up on a timely basis
• Collaborate with internal teams.
• To be the Key contact for all problems and queries with the specific business assigned.
• Take on special projects as per business need
• Action-Oriented, Integrity and Trust, Perseverance
• Command Skills, Problem Solving, Drive for results, Standing along and Directing Others, Managing & measuring work.
• Ability to handle sales pressure
• Excellent verbal and written communication skills
• Strong external and management reporting skills.

ISMS Responsibilities:

• Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
• Provide technical consulting assistance to Function Heads so that information systems can be built and run to meet business objectives best; Ensure the safeguarding of information in their possession.
• Accepts responsibilities for the operation and protection of information assets, and Perform the work as delegated by the Function Head. Desired Skills and Experience-
• Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.

Health / Term Insurance Sales:

• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching.
• Ability to communicate and resolve issues that affect the Performance Criteria
• Ability to lead employees on their team to the performance of the Performance Criteria.

What Do we offer:

• Best CTC in the industry along with per-month incentives, medical insurance, and Gratuity.