Area Manager

Policybazaar; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Incentives

Medical insurance

Gratuity

Job summary

Policybazaar is seeking a TL-Sales to oversee operations, drive B2C sales targets, and manage client relationships in a fast-paced insurance sales environment. The role emphasizes SLA delivery, staff coaching, and cross-functional collaboration to ensure customer satisfaction and growth.

You will be responsible for weekly client communications, performance reviews, and identifying process improvements while maintaining audit readiness and operational cohesion across teams.

Qualifications

• Experience in sales leadership and target-driven environments.
• Ability to manage cross-functional teams and client relationships.
• Strong communication and reporting skills.

Responsibilities

• Oversee daily sales operations and ensure timely SLA delivery.
• Maintain high levels of employee and customer satisfaction.
• Conduct weekly/monthly client calls to align expectations.
• Coach and mentor team leads for better team performance.
• Monitor and drive day-to-day sales targets (B2C).
• Collaborate with internal teams and act as primary point of contact for business issues.
• Identify process improvements and drive initiatives for efficiency.

Skills

Team leadership

Sales management

Client engagement

Verbal and written communication

Job description

Job Description For TL-Sales:

• Responsible for managing the operations seamlessly and timely SLA delivery, along with

• maintaining high levels of employee and customer satisfaction

• Insurance Sales (Health Insurance)

• Establish & Manage Relationships / Engagement with the Clients.

• Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilities

• Managing day-to-day Sales targets (B2C Sales)

• To monitor and document the work schedule of staff and absences.

• Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth

• Taking weekly and monthly calls with clients to understand the expectations from the teams, and providing updates

• Ensure that all audit-related issues are brought to a close

• Identify and drive continuous improvements and initiatives in the process

• Coach & mentor the Team lead so that they can manage their teams better

• To ensure that all internal customer queries are followed up on a timely basis

• Collaborate with internal teams.

• To be the Key contact for all problems and queries with the specific business assigned.

• Take on special projects as per business need

• Action-Oriented, Integrity and Trust, Perseverance

• Command Skills, Problem Solving, Drive for results, Standing along and Directing Others, Managing & measuring work.

• Ability to handle sales pressure

• Excellent verbal and written communication skills

• Strong external and management reporting skills.

ISMS Responsibilities:

• Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;

• Provide technical consulting assistance to Function Heads so that information systems can be built and run to meet business objectives best; Ensure the safeguarding of information in their possession.

• Accepts responsibilities for the operation and protection of information assets, and Perform the work as delegated by the Function Head. Desired Skills and Experience

• Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets

• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.

Health / Term Insurance Sales:

• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching.

• Ability to communicate and resolve issues that affect the Performance Criteria

• Ability to lead employees on their team to the performance of the Performance Criteria.

What Do we offer:

• Best CTC in the industry along with per-month incentives, medical insurance, and Gratuity.