Area Debt Manager-Flows-Rural Assets

IDFC FIRST Bank; Indore District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

IDFC FIRST Bank is seeking an Area Debt Manager – Flows – Rural Assets to lead a collections team and coordinate recovery activities across a defined territory. The role involves overseeing policy adherence, reducing delinquencies, and working with the legal team on complex cases to protect assets and support budget planning.

You will monitor performance, set targets, engage with agencies and internal teams, and ensure compliant operations.

Qualifications

• Graduate – Any discipline.
• 4 years of experience in collections.

Responsibilities

• Manage collections for specific products within the assigned area.
• Ensure collection efficiency and control costs associated with collections.
• Track and control delinquency by bucket and DPD, with a focus on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with default customers through a dedicated team.
• Ensure collection agencies and executives adhere to legal guidelines.
• Monitor productivity by setting parameters for in-house teams, agencies, and collection executives.
• Ensure adequate 'Feet on Street' availability across area, bucket, and segment.
• Conduct background and reference checks for appointed agencies and Direct Collection Teams (DCTs) and evaluate them regularly.
• Collaborate with the legal team to ensure appropriate legal action is taken on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.
• Support the legal team with documentation and case preparation.
• Provide feedback and insights to improve collection processes and policies.
• Assist in training and mentoring collection staff.
• Contribute to reporting and analysis for senior management.

Skills

Collection processes

Legal guidelines

Communication skills

Team management

Delinquency data analysis

Collection strategies

Education

Graduate – Any discipline

Job description

Job Requirements

About the Role

The Area Debt Manager – Flows – Rural Assets is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes overseeing corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage complex cases. The role entails end-to-end collection responsibility and has a direct impact on the financial institution’s budget planning.

Key Responsibilities

Primary Responsibilities

• Manage collections for specific products within the assigned area.
• Ensure collection efficiency and control costs associated with collections.
• Track and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with default customers through a dedicated team.
• Ensure collection agencies and executives adhere to legal guidelines.
• Monitor productivity by setting parameters for in-house teams, agencies, and collection executives.
• Ensure adequate 'Feet on Street' availability across area, bucket, and segment.
• Conduct background and reference checks for appointed agencies and Direct Collection Teams (DCTs) and evaluate them regularly.
• Collaborate with the legal team to ensure appropriate legal action is taken on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.

Secondary Responsibilities

• Support the legal team with documentation and case preparation.
• Provide feedback and insights to improve collection processes and policies.
• Assist in training and mentoring collection staff.
• Contribute to reporting and analysis for senior management.

What We Are Looking For

Education

• Graduate – Any discipline.

Experience

• 4 years of experience in collections

Skills and Attributes

• Strong understanding of collection processes and legal guidelines
• Excellent communication and negotiation skills
• Ability to manage teams and coordinate with external agencies.
• Proficiency in tracking and analyzing delinquency data.
• Capability to develop and implement collection strategies.
• Strong relationship management skills