Area Debt Manager-Flows-Consumer Durable

IDFC FIRST Bank; Chennai District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

IDFC FIRST Bank is seeking an Area Collection Manager to lead a team and coordinate recovery activities for a credit portfolio in the assigned territory. The role involves ensuring policy adherence and collaborating with the legal team to obtain sound advice for delinquencies.

You will own end-to-end collections, drive agencies and feet-on-street performance, set targets, monitor metrics, and report progress to management in a fast-paced banking environment.

Qualifications

• Graduate – Any discipline.
• Postgraduate – Any discipline.
• Minimum of 4 years of experience in collections.

Responsibilities

• Manage collections for specific products within the assigned area.
• Ensure collection efficiency and control the cost of collections.
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with defaulting customers through a dedicated team.
• Ensure adherence to legal guidelines by collection agencies and executives.
• Monitor productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
• Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
• Drive the agencies and FOS to attain the monthly/quarterly and annual targets laid down by the Bank
• Scouting and empanelment of new agencies/CPs and nurturing them
• Give ground support to the Debt managers working under him
• Report any unethical practices to his superiors

Skills

Leadership

Team management

Collections knowledge

Data analysis

Communication

Productivity metrics

Integrity

Legal guidelines

Education

Graduate

Postgraduate

Job description

Job Requirements

About the Role

The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice for managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with direct impact on the financial institution's budget planning.

Key Responsibilities

Primary Responsibilities

• Manage collections for specific products within the assigned area.
• Ensure collection efficiency and control the cost of collections.
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with defaulting customers through a dedicated team.
• Ensure adherence to legal guidelines by collection agencies and executives.
• Monitor productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
• Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
• Drive the agencies and FOS to attain the monthly/quarterly and annual targets laid down by the Bank
• Scouting and empanelment of new agencies/CPs and nurturing them
• Give ground support to the Debt managers working under him
• Report any unethical practices to his superiors

Secondary Responsibilities

• Conduct detailed background and reference checks for appointed agencies and DCTs and evaluate them continuously.
• Collaborate with the legal team to initiate legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.
• Build relationships with key clients to ensure timely collections.

What We Are Looking For

Education

• Graduate – Any discipline.
• Postgraduate – Any discipline.

Experience

• Minimum of 4 years of experience in collections.

Skills and Attributes

• Strong leadership and team management skills.
• Excellent understanding of collection processes and legal guidelines.
• Ability to analyze delinquency data and implement effective recovery strategies.
• Good communication and relationship-building skills.
• Proficiency in monitoring and improving productivity metrics.
• The person should be of unquestionable integrity