Area Debt Manager-Flows-Cross Sell

IDFC FIRST Bank; Ratlam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IDFC FIRST Bank in Ratlam is hiring an Area Collection Manager – Flows – Cross Sell to lead a team and coordinate recovery activities for the assigned credit portfolio. You will drive targeted collections, collaborate with legal for action, and set performance targets for in-house and agency teams.

You will optimize collection processes, track delinquency metrics, and build relationships with clients and agencies to ensure timely recoveries while maintaining compliance with legal guidelines and

Qualifications

• Graduate with 4+ years of experience in collections or recovery operations.
• Strong leadership and team management capabilities with cross-functional coordination.
• Sound knowledge of legal guidelines governing debt collections.

Responsibilities

• Handle collections for specified products within the assigned area and oversee a team.
• Track delinquency and DPD metrics, setting targets for agencies and in-house staff.
• Ensure adherence to legal guidelines and optimize collection efficiency.
• Collaborate with legal team to initiate appropriate actions on delinquencies.
• Build and sustain relationships with key clients and collection agencies.

Skills

Leadership

Team management

Legal compliance

Collections processes

Data analysis

Communication

Strategic thinking

Vendor management

Education

Graduate

Job description

Job Description:

Job Requirements

About the Role

The Area Collection Manager – Flows – Cross Sell is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. The role includes administering corporate policies and procedures to minimize front-end delinquencies. The manager works closely with the legal team to receive sound legal advice on handling delinquencies and holds end-to-end responsibility for collections in the allocated area. This is a critical role with a direct impact on the financial institutions budget planning.

Primary Responsibilities

• Handle collections for specific products within the assigned area.
• Ensure collection efficiency and manage the cost of collections.
• Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with default customers through a dedicated team.
• Ensure collection agencies and executives adhere to legal guidelines.
• Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
• Ensure adequate Feet on Street availability area-wise, bucket-wise, and segment-wise.
• Conduct background and reference checks for appointed agencies and DCTs and evaluate them continuously.
• Collaborate with the legal team to initiate legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.

Secondary Responsibilities

• Attract and retain best-in-class talent for key roles within the reporting structure.

Education

• Graduate – Any

Experience

• Minimum of 4 years of experience in collections.

Skills and Attributes

• Strong leadership and team management skills.
• Excellent understanding of collection processes and legal compliance.
• Ability to analyze delinquency data and implement effective recovery strategies.
• Proficiency in managing third-party agencies and internal teams.
• Effective communication and relationship-building skills.
• Strategic thinking and problem-solving abilities.