Area Academic Manager

Tata Classedge; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Tata Classedge in Bengaluru invites an energetic CE Officer/Academic Manager to lead teacher training, go-live sessions, and CE pedagogy delivery across partner schools.

You will organize PTSA, support teachers with content issues, visit schools regularly, drive product adoption, and pursue upsell across the CE portfolio while ensuring high customer satisfaction.

Strong communication, training, and relationship-building skills are essential to succeed in this role.

Qualifications

• Experience conducting training for teachers and staff.
• Ability to analyze needs and provide pedagogical support.
• Proven track record building relationships with schools.

Responsibilities

• Conduct PTSA and organize Go-live Teacher training.
• Provide product and process training to Edge Coordinators in schools.
• Identify and resolve content-related concerns within timelines.
• Visit schools regularly to ensure CE asset usage and engagement.
• Support revenue growth through upsell/cross-sell opportunities.

Skills

Strong communication skills

Training & problem-solving skills

Relationship building skills

Interpersonal skills

Job description

Job Description CE Officer/ Academic Manager

Training:

• Conduct Pre-Training System Analysis (PTSA)
• Organize Go-live Teacher training/ ClassEdge Product training.
• Conduct CE based pedagogy/ refresher training sessions
• Product and process training to newly recruited Edge Co-ordinators in schools

Service support:

• Identify and resolve content related concerns raised by teachers, within defined timelines.
• Provide product development inputs to the organisation based on the feedback from school/ teachers.
• Analyze usage reports to plan and implement academic interventions in schools.

Relationship

• Visit schools at defined time intervals and ensure optimal usage of CE assets in teaching.
• Organise usage and engagement activities in schools, as required.
• Ensure excellent customer satisfaction on academic parameters and collect the Customer feedback form, as per timelines.
• Meeting with the school stakeholders/ school management, as required.

Revenue

• Create need for various other products of CE & increased business at schools.
• Identify and close upsell/ cross-sell opportunities
• Manage the schools in terms of high collections and low delinquency.
• Achievement of Upsell, Cross-sell & Service Revenue Target

General

• Update Project portal & other related reports as mandated.
• Manage Edge Co-ordinators (out-sourced staff at school), monitor their performance and provide timely feedback.
• Ensure adherence/ compliance to the listed policies and processes

Knowledge/Skills

• Strong communication skills
• Training & problem-solving skills
• High degree of Relationship building skills
• Strong interpersonal skills