Architect - Enterprise Application Salesforce N 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Bengaluru; Sur place; INR 2 500 000 - 4 000 000; Plein temps

Résumé du poste

Genpact is seeking a Salesforce Tech Lead to design, develop, and manage Field Service Lightning (FSL) solutions. The role focuses on leading technical delivery, architecture, and integration with ERP/Service Cloud, leveraging Salesforce expertise.

The ideal candidate will have extensive knowledge of Salesforce platforms (Lightning, LWC, Aura, APEX) and proven leadership in fast-paced, collaborative environments. Join Genpact to drive AI-enabled enterprise-scale field service projects.

Qualifications

• Proven Salesforce expertise with FSL, Sales Cloud, Service Cloud.
• Experience leading technical teams and delivering scalable solutions.
• Strong communication and problem-solving abilities.

Responsabilités

• Owns technical deliveries and coordinates with project plans and stakeholders.
• Architect scalable FSL solutions and data models for Salesforce.
• Implement and configure FSL data models, work orders, service appointments and scheduling.
• Guide development teams, review code and enforce best practices.
• Mentor juniors in Salesforce tech, Force.com, integrations and best practices.

Connaissances

Salesforce expertise

Technical leadership

Communication skills

Problem solving

Formation

BE/BTech/MCA

Outils

Force.com Platform

Lightning (LWC/Aura)

APEX

REST/SOAP

Description du poste

Architect - Enterprise Application - Salesforce N

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Inviting applications for the role of FSL Tech Lead

A Field Service Lightning (FSL) Tech Lead is responsible for leading the technical implementation of Salesforce's Field Service Lightning solution. This role typically involves designing, developing, and deploying FSL functionalities to optimize field service operations.

We are seeking a highly-skilled Salesforce Technical Lead to design, develop, and manage Salesforce-based systems and applications. The Technical Lead will be responsible for gathering project requirements, creating scalable solutions, providing data-driven analysis, and guiding the development team throughout the project. Our ideal candidate has extensive knowledge and experience in the Salesforce CRM platform, its modules, architecture, and best practices. Familiarity with Salesforce development tools and methodologies is vital to excel in this role.

Responsibilities

• Owns technical deliveries providing continuous feedback to Project plan, works closely with technical team and the program managers.
• Solution Architecture: Designing scalable and efficient FSL solutions.
• Implementation & Configuration: Setting up FSL data models, work orders, service appointments, and scheduling.
• Integration: Connecting FSL with other systems like ERP and Service Cloud.
• Technical Leadership: Guiding development teams, reviewing code, and ensuring best practices.
• Client Interaction: Understanding business requirements and translating them into technical solutions.
• Certifications: Salesforce Field Service Lightning Consultant & Service Cloud Consultant certifications are often required.
• Coordinate will all stakeholders specially with functional and technical team.
• Understanding the user stories and ability to convert them into feasible solutions specially using out of the box features.
• Manage resources and provide technical specs to developers and oversee code reviews.
• Mentor junior team members in Salesforce technology, Force.com, Integration Technologies, and Salesforce best practices.
• Review codes and development practice, enforcing standard development practices.
• Candidate should have the ability to contribute Individually, hence hands on experience with Coding, development is a must.
• CI/CD implementation and release management

Qualifications we seek in you!

Minimum Qualifications / Skills

• B.E or B.Tech or MCA
• Domain knowledge in Salesforce is a must, experience in FSL, Sales cloud/Service Cloud/Data cloud
• Expertise to develop applications on Force.com Platform
• Excellent Lightning, LWC, Aura and APEX code knowledge and extensively worked on Lightning components
• Proven experience as a Salesforce Technical Lead, with a strong understanding of the Salesforce platform.
• Deep understanding of user-centered design methods and standard processes.
• Ability to thrive in a fast-paced, collaborative environment.
• Excellent problem-solving and communication skills.
• Attention to detail and a strong sense of aesthetics.

Preferred Qualifications/ Skills

• Certifications in Salesforce Clouds
• Excellent skills in HMTL5, CSS3 and Javascript
• Hands on experience on APEX Data Loader/Middleware technologies
• Experience in building SOAP, REST enabled applications (Server to Server Web Services)
• Hands on experience on Salesforce lightning, Angular
• Object Oriented Programming (OOPs) and is a must Skill. Knowledge (JAVA) is desirable and advantageous.
• Knowledge of Salesforce APIs and integration with back-end systems (Oracle EBS, SAP, etc).
• Solid Programming abilities in one or more of the following languages: JAVA, Oracle PL/SQL, JavaScript
• Experience working with s