Tech Lead - Enterprise Application Salesforce P 4C

1401 Genpact India Pvt. Ltd.; Dadri; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Genpact India Pvt. Ltd. is seeking a Tech Lead for Salesforce Field Service Lightning to design, build, and optimize FSL solutions within the Salesforce ecosystem.

You will create custom components, integrate with external systems, and drive performance improvements. The role requires proficiency in Apex, Visualforce, and LWC, with strong FSL architecture knowledge and experience in mobile/offline capabilities.

Qualifications

• B.E or B.Tech or MCA
• Extensive experience with Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce development tools.
• Deep understanding of Salesforce FSL architecture, data model, and functionality.
• Experience with FSL mobile app customization and offline capabilities.

Responsibilities

• Design, develop, test, and deploy custom Salesforce FSL solutions, including LWCs, Apex, triggers, and integrations.
• Configure and customize FSL features such as scheduling, dispatching, optimization, and mobile workflows.
• Develop and maintain integrations between FSL and other systems using APIs and middleware.
• Collaborate with stakeholders to gather requirements and translate into technical specs.
• Participate in code reviews and ensure adherence to coding best practices.
• Troubleshoot and resolve issues related to FSL implementations and stay updated with Salesforce releases.
• Provide technical guidance and mentorship to junior developers.
• Contribute to technical documentation and participate in Agile/Scrum processes.

Skills

Agile Methodology

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

People Leadership

Personal Effectiveness

Risk Management

Storytelling

Education

B.E./B.Tech or MCA

Tools

Apex

Visualforce

Lightning Web Components

FSL

REST APIs

SOAP APIs

CI/CD tools

Job description

Tech Lead - Enterprise Application - Salesforce P

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Inviting applications for the role of Tech Lead , Salesforce Field Service Lightning Developer. A Salesforce FSL Developer is responsible for designing, developing, and maintaining Field Service Lightning solutions within the Salesforce ecosystem. This includes custom components, integrations, and performance optimization.

Responsibilities

• Design, develop, test, and deploy custom solutions within Salesforce Field Service (FSL), including custom Lightning Web Components (LWC), Apex classes, triggers, workflows, process builder flows, and integrations.
• Configure and customize FSL features such as scheduling, dispatching, optimization, mobile workflows, and work orders.
• Develop and maintain integrations between FSL and other systems, using APIs and middleware.
• Collaborate with business stakeholders to gather requirements, analyze business processes, and translate them into technical specifications.
• Participate in code reviews and ensure adherence to coding best practices and standards.
• Troubleshoot and resolve technical issues related to FSL implementations.
• Stay up-to-date with the latest Salesforce releases, features, and best practices, particularly in the FSL domain.
• Provide technical guidance and mentorship to junior developers.
• Contribute to the development and maintenance of technical documentation.
• Participate in Agile/Scrum development processes.

Qualifications we seek in you!

• B.E or B.Tech or MCA
• Relevant experience in Salesforce development, with a strong focus on Field Service.
• Extensive experience with Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce development tools.
• Deep understanding of Salesforce FSL architecture, data model, and functionality.
• Experience with FSL mobile app customization and offline capabilities.
• Proficiency in REST and SOAP APIs, and experience with integrating Salesforce with external systems.
• Strong understanding of object-oriented programming principles and design patterns.
• Experience with Agile/Scrum methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Salesforce certifications (e.g., Platform Developer I/II, Field Service Lightning Consultant) are highly desirable.

Preferred Skills

• Experience with other Salesforce clouds (e.g., Sales Cloud, Service Cloud).
• Experience with CI/CD and DevOps practices.
• Experience with testing frameworks (e.g., Apex Unit Tests, Jest).

Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications MuleSoft Certified Developer - Level 1 - TrailheadTrailhead.

Required Skills Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, Storytelling.

Language English (Required) Language Proficiency - Proficient - C2.

Additional Job Location - Job Type Regular Master Skill List - Enterprise Application Salesforce P Remote Type - Hybrid Work Shift - Any (India).

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter.
• Make an impact - Help global enterprises solve business challenges that matter.
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead.
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.