AR Collection Associate

Maxima Apparel; Gurugram District; On-site; INR 420,000 - 640,000; Full time

Job summary

Maxima Apparel Corp. in Gurugram is seeking an Associate to manage customer collections across wholesale, e-commerce, marketplaces and payment platforms for US shift. You will recover overdue invoices, maintain prove-of-delivery records, and support the AR team with timely reporting.

Based in Udyog Vihar Phase 5, you will coordinate with operations, logistics and sales to route disputes, build central chargeback files, and ensure accurate logs for audits.

Qualifications

• 2-4 years in collections or accounts receivable.
• Experience with international customers preferred.
• Strong MS Excel; ERP or customer-portal exposure.

Responsibilities

• Follow up with customers on overdue invoices by email and phone; send statements and reminders, secure firm payment dates, and maintain a collection log.
• Handle collections across wholesale, e-commerce, online marketplaces and payment platforms in the US, Canada, UK, Cyprus, Australia, Mexico and Brazil.
• Log customer queries and disputes and route each to the right team; follow up until resolved and respond on time.
• Maintain one central record of chargebacks and deductions; file disputes with supporting evidence and reconcile monthly.
• Maintain a delivery-proof library for every market linked to invoices and shipments; chase missing proof for disputes/audits.
• Work daily with the AR team on payments, deductions and matching items; send weekly updates and monthly reports.

Skills

Customer collections

Multi-country coverage

MS Excel

Detail-oriented

Communication

Education

Commerce or Finance degree

Tools

ERP

Customer portal

Job description

About the Role

Manage customer collections and dispute follow-up across wholesale, e-commerce, online marketplaces and payment platforms spanning the US, Canada, UK, Cyprus, Australia, Mexico and Brazil. Based in Gurugram on a US shift, the role focuses on recovering overdue invoices, maintaining chargeback and proof-of-delivery records, routing customer queries to the right internal teams, and supporting the wider AR team with accurate, timely reporting.

Department: Finance & Accounts

Reports to: Financial Controller

Location: Udyog Vihar Phase 5, Gurugram

Grade: Associate

Experience: 2-4 years

Shift: US Shift

Key Responsibilities

1. Customer Collections - Follow up with customers on overdue invoices by email and phone; send statements and reminders, secure firm payment dates, and maintain a collection log.
2. Multi-Country, Multi-Channel Coverage - Handle collections across wholesale, e-commerce, online marketplaces and payment platforms in the US, Canada, UK, Cyprus, Australia, Mexico and Brazil.
3. Resolving Customer Queries Internally - Log customer queries and disputes and route each to the right team (operations, logistics, sales or customer service); follow up until resolved and respond to the customer on time.
4. Chargeback Records - Maintain one central record of chargebacks and deductions from every channel; file disputes with supporting evidence and reconcile to the accounts each month.
5. Proof-of-Delivery Records - Maintain a delivery-proof library for every market, each record linked to its invoice and shipment; chase missing proof so it is ready for disputes and audits.
6. Working with the AR Team & Reporting - Work daily with the AR team on payments, deductions and matching items, covering for colleagues when needed; send weekly collection updates and monthly reports on open issues.

Eligibility & Requirements

Education: Commerce or Finance graduate (B.Com / M.Com or equivalent)

Experience: 2-4 years in collections or accounts receivable; experience with international customers preferred

Technical Skills: Strong MS Excel; ERP or customer-portal experience

Soft Skills: Fluent English - written and verbal; willing to work US shift from the office; detail-oriented and persistent in follow-up

Maxima Apparel - Finance & Accounts