Apprentice Customer Care

Digitide; Indore District; On-site; INR 134,000 - 201,000; Full time

Job summary

Digitide is hiring an Apprentice Customer Care representative in Indore to support customers via phone, email, and chat, delivering helpful solutions and a positive experience. You will learn product knowledge, document interactions, and collaborate with teams to improve processes while handling inquiries and maintaining records.

Ideal candidates have a high school diploma, strong communication, and a customer-first mindset; willingness to grow in a fast-paced environment and work weekends if

Qualifications

• High school diploma or equivalent preferred.
• Strong written and verbal communication.
• Customer-focused with problem-solving skills.
• Ability to manage multiple tasks in a fast-paced setting.
• Willingness to learn new systems and processes.
• Knowledge of CRM systems is a plus.
• Flexibility to work weekends as required.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide product and service information with guidance.
• Maintain accurate customer records and documentation.
• Collaborate with team to improve processes.
• Handle escalations and complex issues professionally.
• Participate in ongoing training to develop customer care skills.
• Assist with data entry and basic admin tasks.
• Represent the company brand with a positive attitude.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Eagerness to learn

MS Office

CRM knowledge

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. You will be responsible for handling customer inquiries, offering solutions, and ensuring a positive customer experience. This role is perfect for an enthusiastic individual who is passionate about customer service and eager to develop their skills in a supportive and professional environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolutions.
• Provide product and service information, offering guidance and recommendations to customers.
• Maintain a high level of customer satisfaction by actively listening to their needs and concerns.
• Document and update customer records, ensuring accurate and up-to-date information.
• Collaborate with the team to identify and implement process improvements for enhanced efficiency.
• Handle customer escalations and complex issues, demonstrating effective problem-solving skills.
• Maintain a positive and professional attitude, representing the company's brand and values.
• Stay updated with product knowledge and industry trends to offer informed assistance.
• Assist in data entry and basic administrative tasks as required.
• Engage in ongoing training and development opportunities to enhance customer care skills.

Qualifications

• High school diploma or equivalent is preferred.
• Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly.
• Strong customer service orientation, with a focus on delivering exceptional support.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using Microsoft Office suite and basic computer skills.
• Willingness to learn and adapt to new systems and processes.
• Attention to detail and a commitment to accuracy in documentation.
• Positive attitude, strong work ethic, and a collaborative mindset.
• Basic knowledge of customer relationship management (CRM) systems is an asset.
• Ability to work flexible hours, including weekends, as per business needs.

Job Info

• Job Identification 267632
• Job Category Customer Support/Operations | BPM