Apprentice Customer Care

Digitide; Mohali; On-site; INR 112,000 - 223,000; Full time

Job summary

Digitide seeks an Apprentice Customer Care representative to join our team and ensure a positive customer experience. You will handle inquiries, provide accurate information, and offer tailored solutions while developing your skills in a supportive environment.

Ideal candidates communicate well, stay organized, and can work in a collaborative setting. The role involves data entry, basic admin tasks, and ongoing learning of our products and processes.

Qualifications

• Excellent communication skills, both verbal and written.
• Friendly and approachable demeanor with a customer-centric attitude.
• Basic computer literacy and proficiency in MS Office.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Attention to detail and a commitment to accuracy.
• Willingness to learn and adapt to new systems and processes.
• A positive and enthusiastic attitude towards customer service.
• Basic knowledge of CRM systems is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolutions.
• Provide product and service information, offering clear and concise explanations.
• Offer technical support and guidance, troubleshooting common issues.
• Maintain a friendly and professional demeanor, building strong customer relationships.
• Document and update customer records, ensuring accurate and up-to-date information.
• Collaborate with the team to identify and implement process improvements.
• Escalate complex issues to senior team members when necessary.
• Stay updated with product knowledge and industry trends.
• Assist in data entry and basic administrative tasks as required.

Skills

Excellent communication

Customer-centric

CRM familiarity

MS Office proficiency

Team collaboration

Problem solving

Attention to detail

Willingness to learn

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Apprentice Customer Care representative, you will be an integral part of our team, ensuring a positive and efficient customer experience. You will be responsible for handling customer inquiries, providing accurate information, and offering tailored solutions. This role is perfect for an enthusiastic individual who is passionate about customer service and wants to develop their skills in a supportive environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolutions.
• Provide product and service information, offering clear and concise explanations.
• Offer technical support and guidance, troubleshooting common issues.
• Maintain a friendly and professional demeanor, building strong customer relationships.
• Document and update customer records, ensuring accurate and up-to-date information.
• Collaborate with the team to identify and implement process improvements.
• Escalate complex issues to senior team members when necessary.
• Stay updated with product knowledge and industry trends.
• Assist in data entry and basic administrative tasks as required.

Qualifications

• Excellent communication skills, both verbal and written.
• A friendly and approachable demeanor, with a customer-centric attitude.
• Basic computer literacy and proficiency in MS Office.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Attention to detail and a commitment to accuracy.
• Willingness to learn and adapt to new systems and processes.
• A positive and enthusiastic attitude towards customer service.
• Basic knowledge of customer relationship management (CRM) systems is preferred.

Job Info

• Job Identification 270589
• Job Category Customer Support/Operations | BPM