Apprentice Customer Care

Digitide; Pune District; On-site; INR 120,000 - 180,000; Full time

Job summary

Digitide in Pune invites applications for an Apprentice Customer Care representative. You will handle inbound inquiries, provide solutions, and contribute to a positive customer experience while learning on the job.

You will gain exposure to CRM systems, product knowledge, and procedures, working in a collaborative team to resolve issues and uphold data accuracy. No prior experience required; high school diploma is sufficient.

Qualifications

• Excellent verbal and written communication skills.
• Willingness to learn and adapt to processes.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Answer incoming customer calls and provide accurate information and assistance.
• Resolve customer queries and complaints in a timely manner.
• Maintain a friendly and professional attitude with customers.
• Document and update customer records with data accuracy.
• Collaborate with team members to share knowledge and best practices.
• Stay updated with product knowledge and policies to provide accurate information.
• Handle escalations and work toward suitable resolutions.

Skills

Communication skills

Customer service orientation

Multitasking

CRM basics

Team collaboration

Education

High school diploma

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. Your role will involve handling inbound customer inquiries, offering solutions, and ensuring a positive customer experience. You will learn and grow within a supportive environment, gaining insights into the customer service industry.

Responsibilities

• Answer incoming customer calls and provide accurate information and assistance.
• Resolve customer queries and complaints in a timely and efficient manner.
• Maintain a friendly and professional attitude throughout customer interactions.
• Document and update customer records and ensure data accuracy.
• Collaborate with team members to share knowledge and best practices.
• Stay updated with product knowledge and company policies to provide accurate information.
• Handle customer escalations and work towards finding suitable resolutions.
• Ensure customer confidentiality and maintain high ethical standards.
• Provide feedback and suggestions to improve customer service processes.

Qualifications

• Excellent communication skills, both verbal and written.
• A friendly and approachable demeanor with strong customer service orientation.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer literacy and proficiency in using customer relationship management (CRM) systems.
• Strong problem-solving skills and a proactive approach to finding solutions.
• Willingness to learn and adapt to new processes and technologies.
• Ability to work effectively as part of a team and collaborate with colleagues.
• High school diploma or equivalent qualification.
• Previous customer service experience is an asset but not mandatory.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 269660
• Job Category Customer Support/Operations | BPM