Apprentice Customer Care

Digitide; Lucknow; On-site; INR 100,000 - 167,000; Part time

Job summary

Digitide is seeking an Apprentice Customer Care representative to join our team and deliver exceptional support to our clients. You will help ensure a positive, seamless experience by guiding customers through their inquiries and assisting with order processing and account updates.

In this entry-level role, you will learn our CRM systems, product knowledge, and company policies while collaborating with colleagues to resolve issues and strive for customer delight in a fast-paced, supportive

Qualifications

• Excellent communication skills, both verbal and written.
• Friendly and approachable demeanor with a passion for helping others.
• Basic computer literacy and proficiency in using customer relationship management (CRM) systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate and helpful information to customers, ensuring their satisfaction.
• Document and update customer records and interactions in our internal systems.
• Identify and elevate priority issues to the appropriate team members or supervisors.
• Collaborate with colleagues to resolve customer complaints and ensure a positive outcome.
• Maintain a high level of customer service excellence, aiming for customer delight.
• Stay updated with product knowledge and company policies to offer accurate advice.
• Handle customer orders, process returns, and manage basic account updates.
• Assist with data entry and ensure the accuracy of customer information.
• Actively participate in team meetings and contribute to continuous improvement initiatives.

Skills

Active listening

Customer service

Communication skills

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. Your primary focus will be to ensure a positive and seamless experience for our clients, offering guidance and assistance with their inquiries. This role offers a unique chance to learn and grow within a dynamic and supportive environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate and helpful information to customers, ensuring their satisfaction.
• Document and update customer records and interactions in our internal systems.
• Identify and elevate priority issues to the appropriate team members or supervisors.
• Collaborate with colleagues to resolve customer complaints and ensure a positive outcome.
• Maintain a high level of customer service excellence, aiming for customer delight.
• Stay updated with product knowledge and company policies to offer accurate advice.
• Handle customer orders, process returns, and manage basic account updates.
• Assist with data entry and ensure the accuracy of customer information.
• Actively participate in team meetings and contribute to continuous improvement initiatives.

Qualifications

• Excellent communication skills, both verbal and written, with a focus on active listening.
• A friendly and approachable demeanor, with a passion for helping others.
• Basic computer literacy and proficiency in using customer relationship management (CRM) systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric mindset.
• Willingness to learn and adapt to new processes and technologies.
• High school diploma or equivalent qualification.
• Previous experience in a customer service role is an asset but not mandatory.
• Ability to work flexible hours, including weekends, as per business needs.
• A positive attitude and a commitment to delivering exceptional customer service.

Job Info

• Job Identification 268883
• Job Category Customer Support/Operations | BPM