Application Support Engineer

Optum; Pune District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Optum in Pune, India, seeks an IS Analyst to support and troubleshoot enterprise applications. Night shift with on-site duties, cross-functional collaboration, and focus on stable, scalable systems.

You will handle end-user engagement, batch scheduling, and incident resolution while contributing to documentation and change control in a multidisciplinary team.

Qualifications

• 3+ years of experience with applications support and SRE in event management and monitoring.
• Experience with non-clinical business applications (risk management, compliance, incident reporting).

Responsibilities

• Provide application support and troubleshoot issues.
• Schedule and monitor batch jobs.
• Coordinate with vendors for issue resolution and monitor long-running processes.
• Develop and maintain testing protocols, and coordinate testing with end users.

Skills

Applications support

SRE

Event management

Application monitoring

Job description

Primary Responsibilities:

• Responsible for assisting with system troubleshooting, implementations, and software updates
• Participates in system testing and validation by assisting in the development and maintenance of testing protocols, and coordinates testing with end users when applicable
• Coordinates tasks departmental/interdepartmentally to support non-clinical applications
• Works in a multidisciplinary environment to help maintain a stable and functional software application
• Develops, follows, and keeps updated documentation on support of the system as well as adheres to change management procedures
• This position has an on-call rotation schedule that requires immediate off-hours response
• Actively maintains education and cross-training on all departmental areas of expertise
• Summary: responsible for the gathering, interpreting, and utilizing of complex data to maintain stable operations and ongoing improvement of IS Applications. These systems may include, but are not limited to, functionality to support clinical, fiscal, IS and business operations. This position works in a multi-disciplinary environment that requires excellent communication skills and problem-solving abilities. The IS Analyst design system components, write specifications, define solutions, perform system build and create system level documentation
• Application Support
  • Provide application support and troubleshoot issues
  • Schedule and monitor batch jobs
  • Coordinate with vendors for issue resolution
  • Configure and schedule batch jobs
  • Handle ad-hoc tasks and user requests
  • Troubleshoot errors and optimize long-running processes
  • Implement monitoring solutions from scratch
  • Configure applications and alerts
  • Integrate New Relic with various platforms for end-to-end observability
• End-User Engagement
  • Deliver end-to-end solutions for application and infrastructure issues
• Operational Support
  • Perform day-to-day operational tasks and ensure system stability
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  

Qualifications - External

Required Qualifications:

• 3+ years of experience with Applications support and SRE role in supporting the applications, specifically in the event management and application Monitoring
• Experience with non-clinical business applications (risk management, compliance, incident reporting, security camera systems, building/facilities management, point of sale)

Shift - Night Shift