Application Tech Support Practitioner

Accenture; Coimbatore District; On-site; INR 400,000 - 700,000; Full time

Job summary

Accenture in Coimbatore invites applications for an Application Tech Support Practitioner. You will act as the ongoing interface between clients and the systems they use, ensuring reliable operation and high-quality service through clear communication and deep product knowledge.

The role requires at least 2 years of Red Hat OS Administration experience, 15 years of full-time education, and hands-on troubleshooting.

Qualifications

• Must have at least 2 years of experience in Red Hat OS Administration.
• Experience with system administration and configuration management.
• Familiarity with scripting languages for automation tasks.
• Knowledge of network protocols and services.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in troubleshooting and resolving technical issues reported by clients.
• Document and track client interactions and resolutions to ensure continuous improvement.

Skills

Red Hat OS Administration

System administration

Scripting for automation

Network protocols

Education

15 years full time education

Job description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Red Hat OS Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require exceptional communication skills to define client issues accurately and design effective resolutions based on your deep product knowledge. You will be dedicated to maintaining high-quality service and support, ensuring that client satisfaction remains a top priority throughout your daily interactions.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in troubleshooting and resolving technical issues reported by clients.
• Document and track client interactions and resolutions to ensure continuous improvement.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Red Hat OS Administration.
• Strong understanding of system administration and configuration management.
• Experience with troubleshooting and resolving operating system issues.
• Familiarity with scripting languages for automation tasks.
• Knowledge of network protocols and services.

Additional Information:

• The candidate should have minimum 2 years of experience in Red Hat OS Administration.
• This position is based at our Coimbatore office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.