Application Tech Support Practitioner

Accenture Infrastructure and Capital Projects, LLC; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture, a leading global professional services company, seeks an Application Tech Support Practitioner to serve as the vital link between clients and their systems. You will address client needs, ensure systems run smoothly, and leverage deep product knowledge to resolve issues effectively.

The role emphasizes high-quality communication, independence as an SME, and participation in best-practice development for license management, based in our Chennai office.

Qualifications

• Minimum 2 years of experience in Software License Management.
• Graduate with 15 years of education.
• Based in Chennai or willing to work at Chennai office.

Responsibilities

• Act as the ongoing interface between the client and the system or application.
• Define client issues accurately and design resolutions using product knowledge.
• Develop and implement best practices for software license management.
• Provide training and support to junior team members on license processes.
• Contribute to license inventory management and usage tracking.

Skills

Software License Management

ServiceNow SAM

Education

Graduate with 15 years of education

Tools

ServiceNow

Job description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Software License Management
Good to have skills : ServiceNow Software Asset Management (SAM)
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate with 15 years of education

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain the integrity of our world-class systems, fostering positive relationships with clients and contributing to their overall satisfaction.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for software license management.
• Provide training and support to junior team members on software license management processes.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Software License Management.
• Good To Have Skills: Experience with ServiceNow Software Asset Management (SAM).
• Strong understanding of software licensing agreements and compliance requirements.
• Experience in managing software inventory and tracking usage.
• Ability to analyze software usage data to optimize license allocation.

Additional Information

• The candidate should have minimum 2 years of experience in Software License Management.
• This position is based at our Chennai office.
• A Graduate with 15 years of education is required.

Graduate with 15 years of education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.