Application Tech Support Practitioner

Accenture in India; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India is seeking an Application Tech Support Practitioner to act as the interface between clients and applications, ensuring reliability of critical systems.

You will focus on high-quality service, identify issues with precision, and craft resolutions based on deep product knowledge. Based at our KDC1A SEZ location, this role requires proactive problem-solving and strong communication.

Experience with Citrix Virtual Apps and Desktop Administration is essential; 3 years minimum.

Qualifications

• Must-have: Citrix Virtual Apps and Desktop Administration.
• Minimum 3 years of experience required.
• Based at KDC1A - SEZ location in India.

Responsibilities

• Expected to perform independently and become an SME.
• Active participation in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and user experience.
• Document and share knowledge to support continuous improvement within the team.
• Assist junior team members by providing guidance and support to foster their professional growth.

Skills

Citrix Virtual Apps & Desktop Admin

Education

15 years full-time education

Job description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

Citrix Virtual Apps and Desktop Administration

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary:

As an Application Tech Support Practitioner, your day revolves around serving as the primary liaison between clients and the application or system in use. You dedicate your efforts to maintaining high-quality service by effectively communicating with clients and internal teams. Your role involves identifying client issues with precision and crafting well-informed solutions that ensure the smooth operation of critical systems. This position requires a proactive approach to problem-solving and a commitment to sustaining the reliability and performance of the applications under your care.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and user experience.
• Document and share knowledge to support continuous improvement within the team.
• Assist junior team members by providing guidance and support to foster their professional growth.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
• Strong troubleshooting skills related to virtual application and desktop environments.
• Experience in managing and maintaining virtual infrastructure to ensure optimal system availability.
• Ability to analyze system logs and performance metrics to identify and resolve issues.
• Familiarity with user access management and security protocols within virtual environments.
• Effective communication skills to interact with clients and technical teams for issue resolution.

Additional Information:

• The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.
• This position is based at our KDC1A - SEZ location.
• A 15 years full time education is required.