Application Support Lead

Asian Institute Of Gastroenterology; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Asian Institute Of Gastroenterology is seeking an experienced IT professional in Hyderabad to lead a team delivering support for EMR, HIMS, PACS and EHR systems. You will work across clinical and IT teams to resolve performance and data integrity issues and ensure high service standards.

The role requires 7-13 years in IT services and healthcare projects, strong SQL (Oracle) skills, and the ability to coordinate with multiple healthcare organizations.

Qualifications

• 7-13 years of experience in IT services & consulting industry with expertise in EMR/HIMs/PACS/EHR applications.
• Strong understanding of SQL database management systems (e.g., Oracle) and ability to write efficient queries.
• Experience working on large-scale projects involving multiple stakeholders from various healthcare organizations.

Responsibilities

• Lead a team of technical professionals to provide application support for EMR, HIMS, PACS, and EHR systems.
• Collaborate with cross-functional teams to identify and resolve complex issues related to system performance, data integrity, and user access.
• Develop and maintain documentation of troubleshooting procedures, knowledge base articles, and training materials.
• Ensure timely resolution of critical incidents and escalations while maintaining high levels of customer satisfaction.

Skills

EMR/HIS/PACS/EHR

SQL

Oracle SQL

Job description

Roles and Responsibilities :

• Lead a team of technical professionals to provide application support for EMR, HIMS, PACS, and EHR systems.
• Collaborate with cross-functional teams to identify and resolve complex issues related to system performance, data integrity, and user access.
• Develop and maintain documentation of troubleshooting procedures, knowledge base articles, and training materials.
• Ensure timely resolution of critical incidents and escalations while maintaining high levels of customer satisfaction.

Job Requirements :

• 7-13 years of experience in IT services & consulting industry with expertise in EMR/HIMs/PACS/EHR applications.
• Strong understanding of SQL database management systems (e.g., Oracle) and ability to write efficient queries.
• Experience working on large-scale projects involving multiple stakeholders from various healthcare organizations.