Production Support Lead

Elabs Infotech; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Elabs Infotech in Chennai is seeking a senior production support professional to oversee health plan systems, including enrolments, claims, adjudication, and payments. You will triage incidents, analyze data issues with SQL, and coordinate with offshore teams to ensure timely resolutions.

The role requires extensive experience in production support, SLA management, and expertise with Attunity/Qlik, ETL, and EDI processes.

Qualifications

• 10–15 years of experience in a mid to large-size production support environment.
• Proven experience handling Sev1/Sev2 incident response.
• Strong SQL skills with Oracle, MS SQL, MySQL, or PostgreSQL.
• Experience with Linux scripting and troubleshooting.
• Exposure to data integration platforms such as Attunity and Qlik.
• Experience with ODS data models and ETL processing.
• Exposure to systems built using Java technology stack and SOAP/REST API protocols.
• Proficiency with SoapUI and Postman.
• Healthcare EDI experience and familiarity with EDIFECS.
• Experience coordinating with vendors for third-party technical issues.
• Experience with cloud platforms such as AWS or GCP.

Responsibilities

• Lead production support for multiple Health Plans, covering core administrative systems including enrolments, claims, adjudication, and payments.
• Ensure service SLAs are met by providing timely technical resolution to day-to-day issues.
• Triage, assign, and manage ticket dependencies; update JIRA tickets per process and maintain accurate status and task tracking.
• Troubleshoot data issues and extract data using SQL and web service calls.
• Monitor and troubleshoot data integration platforms such as Attunity and Qlik.
• Monitor and resolve issues in batch jobs, interfaces, and log files; support and troubleshoot ODS and ETL processing.
• Monitor and troubleshoot EDI processors like EDIFECS and healthcare EDI jobs.
• Maintain and troubleshoot production application environments; drive issue resolution across multiple domains.
• Coordinate system maintenance and upgrade events.
• Log tickets and manage communication with vendors and partners for third-party related technical issues.
• Work with clients for updates on day-to-day issues and root cause analysis.
• Coordinate with offshore teams to ensure timely and effective issue resolution.
• Respond to after-hours and weekend support calls as required; comply with Code of Conduct, regulatory and contractual requirements.

Skills

SQL

Oracle

MS SQL

MySQL

PostgreSQL

Linux scripting

Java

SOAP/REST API

ETL processing

Education

Bachelor's degree or higher in IT/Computer Science or related field

Tools

Attunity

Qlik

SoapUI

Postman

EDIFECS

AWS

GCP

Job description

Role & responsibilities

• lead production support for multiple Health Plans, covering core administrative systems including enrolments, claims, adjudication, and payments.
• Ensure service SLAs are met by providing timely technical resolution to day-to-day issues.
• Triage, assign, and manage ticket dependencies; update JIRA tickets per process and maintain accurate status and task tracking.
• Troubleshoot data issues and extract data using SQL and web service calls.
• Monitor and troubleshoot data integration platforms such as Attunity and Qlik.
• Monitor and resolve issues in batch jobs, interfaces, and log files. Support and troubleshoot ODS and ETL processing.
• Monitor and troubleshoot EDI processors like EDIFECS and healthcare EDI jobs.
• Maintain and troubleshoot production application environments. Drive issue resolution activities across network, middleware, hardware, OS, DB, and internal/external application groups.
• Coordinate system maintenance and upgrade events.
• Log tickets and manage communication with vendors and partners for third-party related technical issues.
• Work directly with clients to provide updates on day-to-day issues and root cause analysis.
• Coordinate with offshore teams to ensure timely and effective issue resolution.
• Respond to after-hours and weekend support calls as required. Comply with organizational Code of Conduct, regulatory and contractual requirements, policies, procedures, and internal controls.

What You Need

• 10-15 years of experience in a mid to large-size production support environment.
• Proven experience handling Sev1/Sev2 incident response.
• Strong SQL skills with experience in Oracle, MS SQL, MySQL, or PostgreSQL.
• Experience with Linux scripting and troubleshooting.
• Prior experience with data integration platforms such as Attunity and Qlik.
• Experience working with ODS data models and ETL processing.
• Exposure to systems built using Java technology stack and SOAP/REST API protocols.
• Proficiency with tools like SoapUI and Postman.
• Healthcare EDI experience and familiarity with EDIFECS.
• Experience coordinating with vendors for third-party technical issues.
• Experience with cloud platforms such as AWS or GCP.
• Strong communication skills with the ability to convey technical information effectively.
• Proficiency in Excel, PowerPoint, and presentation tools.
• Experience working in an onshore/offshore support model.
• Prior experience with SaaS providers and HealthEdge applications.

Educational Qualification

• Bachelors degree or higher in a business or technical field, or commensurate experience in production support and IT operations.