Application Support Engineer

Accenture in India

Mumbai

On-site

INR 500,000 - 800,000

Full time

14 days+

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Job summary

Accenture in India is seeking an Application Support Engineer to monitor and maintain automation processes. Candidates should have strong expertise in Microsoft Robotic Process Automation Advanced and Automation Anywhere, with responsibilities including troubleshooting and enhancing system performance.

The role requires a minimum of 3 years of experience and offers rotational shifts to support application operations.

Qualifications

Minimum 3 years of experience in application support or related field.
Proficiency in Microsoft Robotic Process Automation Advanced and Automation Anywhere is essential.

Responsibilities

Detect, triage failures, and analyze problems.
Implement solutions to enhance system performance.
Conduct root cause analysis of recurring issues.

Skills

Microsoft Robotic Process Automation Advanced

Automation Anywhere

Debugging

Troubleshooting complex software issues

Education

15 years full time education

Tools

Xceptor

Power Automate desktop

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

Microsoft Robotic Process Automation Advanced, Automation Anywhere

Good to have skills

Minimum Experience

3 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Shift and Rotational Work

Mandatory to work in rotational shifts 24*7 to ensure full-day support coverage of applications and data workflows.

Role Overview

We are looking for an Application Support Engineer to monitor and maintain BOTS.

Key Responsibilities

Detect, triage failures, analyze problems, implement solutions, and enhance system performance.
Perform initial troubleshooting and apply defined remedial actions based on SOPs.
Analyze root cause of recurring or complex issues and recommend long-term fixes or improvements.
Ad Hoc run requests (kicking off the bot in the Control room) in Automation Anywhere.
Restarting the Bot Runner VDIs and AA control room.
Research whether input files are in the correct folder or in the folder and the naming convention is correct.
Research whether the name within spreadsheet tabs or the data is in the correct row or column based on the input format template.
Request password updates from Business for AA bots that clone outside vendors for data.
Update config files if there is an account added, file name changes or business date change for running the bot.

Professional & Technical Skills

Must To Have Skills: Proficiency in Microsoft Robotic Process Automation Advanced and Automation Anywhere.
Good To Have Skills: Xceptor and Power Automate desktop.
Experience with debugging and troubleshooting complex software issues.

Shift Timings