Application Support Engineer

Qtech Software Pvt. Ltd.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Qtech Software Pvt. Ltd. is seeking a proactive Technical Support-API professional to assist clients and internal teams with API integration and troubleshooting. The role emphasizes API support (80%) and testing (20%), improving reliability, onboarding experiences, and product quality.

You will handle Tier 1/2 API support, document APIs, guide client onboarding, and monitor performance, while collaborating with product teams to resolve critical issues and optimize processes.

Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• 2+ years of API support/technical support experience.
• Strong knowledge of RESTful APIs, JSON, XML, and HTTP methods.
• Experience with Postman.
• Experience with logs, debugging tools, and ticketing systems.
• Excellent problem solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide Tier 1/2 API support for partners and clients.
• Analyze, debug, and resolve API errors and integration issues.
• Collaborate with product to track critical issues.
• Create and maintain API documentation, FAQs, and support guides.
• Guide clients through onboarding, testing, and certification processes.
• Monitor API performance and usage logs to detect incidents.
• Contribute to improving support processes and tools to enhance client experience.
• Execute functional and regression tests on new and existing APIs.
• Validate API responses, payload formats (JSON/XML), and business rules.
• Participate in sandbox certification testing for new Client integrations.
• Assist QA in reproducing client-reported issues in staging environments.
• Contribute to maintaining a suite of reusable test cases and API test collections.

Skills

RESTful APIs

JSON

XML

HTTP methods

Postman

Debugging tools

Support ticketing system

Problem solving

Communication skills

Multitasking

Education

Bachelor's degree in Computer Science, Information Technology, or relevant experience

Job description

Job Summary:

We are looking for a proactive and technically skilled Technical Support-API to assist our clients and internal teams in integrating and troubleshooting our APIs. This role involves 80% API support and client interaction, along with 20% involvement in functional and integration testing of APIs. You will play a key role in improving our API reliability, onboarding experience, and product quality.

Key Responsibilities:

• Provide Tier 1/2 support for API-related queries and integration issues from partners and clients.
• Analyze, debug, and resolve API errors and integration problems, ensuring timely resolution.
• Collaborate with internal product to escape and track critical issues.
• Create and maintain API documentation, FAQs, and support guides to assist developers and customers.
• Work closely with clients to guide them through onboarding, testing, and certification processes.
• Monitor API performance and usage logs to detect and respond to incidents.
• Contribute to improving support processes and tools to enhance client experience.

API Testing (20% Manual Testing):

• Execute functional and regression tests on new and existing APIs
• Validate API responses, payload formats (JSON/XML), and business rules before client releases.
• Participate in sandbox certification testing for new Client integrations.
• Assist QA in reproducing client-reported issues in staging environments.
• Contribute to maintaining a suite of reusable test cases and API test collections.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or relevant experience
• 2+ years of experience in API support, integration, or technical support roles.
• Strong knowledge of RESTful APIs, JSON, XML, and HTTP methods.
• Familiarity with tools like Postman.
• Experience working with logs, debugging tools, and support ticketing system.
• Excellent problem solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.