Technical Support Engineer with 1+ years of experience in SaaS, and API integration platforms.

SDC Business Solutions; Dadri; On-site; INR 350,000 - 600,000; Full time

Job summary

SDC Business Solutions in Dadri is seeking a Technical Support Engineer with over 1 year of experience in SaaS and API integrations. The role involves providing support for API applications, troubleshooting, and ensuring seamless integration workflows.

The ideal candidate will possess knowledge of REST APIs, JSON, and have strong communication skills. This is a great opportunity for graduates or freshers who are detail-oriented and eager to assist clients.

Qualifications

• 1+ years of experience in SaaS and API integration platforms.
• Good knowledge of REST APIs and JSON.
• Strong problem-solving and communication skills.

Responsibilities

• Provide technical support for API-based applications.
• Monitor and troubleshoot API integration issues.
• Assist clients in configuring and using APIs effectively.

Skills

Basic understanding of APIs and automation

Knowledge of REST APIs and JSON

Good communication and problem-solving skills

Basic technical troubleshooting abilities

Ability to work in a team environment

Education

Graduate / Undergraduate

Tools

Postman

Job description

Job Title: Technical Support Engineer with 1+ years of experience in SaaS and API integration platforms

Job Overview

SDC Business Solutions is looking for a motivated and detail-oriented Tech Support Executive for API Automation. The candidate will be responsible for assisting clients with API integrations, troubleshooting technical issues, and ensuring smooth automation workflows.

Key Responsibilities

• Provide technical support for API-based applications and automation systems
• Integrated WhatsApp Business API (WABA) with webhook-based message handling, delivery tracking, and automated agent-routing logic for enterprise clients.
• Monitor and troubleshoot API integration issues
• Assist clients in configuring and using APIs effectively
• Test APIs using tools like Postman
• Coordinate with the development team for issue resolution
• Maintain reports and technical documentation
• Ensure timely response and resolution of customer queries

Required Skills

• Basic understanding of APIs and automation
• Knowledge of REST APIs and JSON
• Good communication and problem-solving skills
• Basic technical troubleshooting abilities
• Ability to work in a team environment
• Graduate / Undergraduate / Freshers can apply