Application Support Engineer

TestHiring; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TestHiring in Pune is seeking a skilled professional to act as an SME for EPIC Systems. The role emphasizes independent work, problem solving, and collaboration with cross-functional teams.

You will document processes, contribute to knowledge sharing, and mentor junior team members to build a strong, capable team in our Pune office. A strong analytical mindset and proficient communication are essential to liaise with both technical and non-technical stakeholders across projects.

Qualifications

• Proficiency in EPIC Systems and related modules.
• Strong analytical and troubleshooting skills.
• Experience with system monitoring tools.
• Knowledge of databases and query languages.
• Effective communication with technical and non-technical stakeholders.

Responsibilities

• Work independently as an SME and contribute to team discussions.
• Assist in documenting processes and solutions.
• Mentor junior team members to foster collaboration.
• Contribute solutions for work-related problems.
• Communicate with stakeholders clearly.

Skills

EPIC Systems

Analytical skills

Troubleshooting

System monitoring

Database management

Communication

Education

15 years of education

Job description

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Assist in the documentation of processes and solutions to enhance team knowledge.
• Engage in training and mentoring junior team members to foster a collaborative environment.

Requirements

• Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.
• Strong analytical and troubleshooting skills to identify and resolve software issues.
• Experience with system monitoring tools to ensure optimal performance.
• Familiarity with database management and query languages to support application functionality.
• Ability to communicate effectively with technical and non-technical stakeholders.

Qualifications

• Additional Information: The candidate should have minimum 2 years of experience in EPIC Systems.
• This position is based at our Pune office.
• A 15 years full time education is required.