Application Support Specialist

Apex Group Ltd (UK Branch); Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Apex Group Ltd (UK Branch) is seeking a Lead Application Support Analyst based in Bengaluru. This permanent role requires 6-10 years of experience in application support, particularly with finance applications. You will be responsible for supporting and maintaining core business applications, investigating issues, and coordinating upgrades.

The successful candidate will possess excellent IT skills, strong communication abilities, and a Bachelor's degree or equivalent. This is an opportunity to work in a collaborative global team, driving improvements and ensuring effective application performance.

Qualifications

• 6-10 years of experience in Application Support.
• Ability to learn new systems and processes easily.
• Experience in finance applications and core business applications.

Responsibilities

• Primary contact for supporting and maintaining applications.
• Investigate, prioritize, and resolve service desk tickets.
• Coordinate and deploy new releases and upgrades.
• Develop and provide dashboards and regular reports.
• Document processes and monitor application performance.

Skills

Excellent IT skills

Experience with fund administration

Experience in supporting core line business applications

Skill on Windows Boxes, Linux, IIS, SSIS, SQL

Understanding of Azure cloud

Strong verbal and written communication skills

Knowledge of Fund Administration technologies

Bachelor Degree Level or equivalent

Education

Bachelor's Degree or equivalent

Job description

Application Support Analyst – Lead (Permanent)

Location: Pune

Experience: 6 - 10 years

Department: IT

Employment Type: Full time

Role purpose

The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades.

Role Responsibilities

• Working as a part of a global team to provide application support across several applications in APEX Group.
• Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.
• Define new services when required and perform regular updates of the service catalogue.
• Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
• Provide input and support to project related tasks such as new application implementations, new application upgrades and releases.Follow the IT change management process when performing any changes in both PROD and NON-PROD environments.
• Develop and provide effective dashboards and regular reports to support leadership and project teams.
• Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
• Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s).
• Provide response and deliverables related to audit and compliance requests.
• Perform analysis of the functionality of software applications and suggest significant improvements.
• Offer software application support under the supervision of the senior engineer
• Consult skillfully with the team of software development, clients, and internal users to improve application performance.
• Ensure very effective back-end and front-end functionality of all applications.
• Establishing the main causes of application errors while escalating serious concerns to the Senior engineer.
• Efficiently managing code migration across various environments only to ensure synchronized and continued functionality.
• Documenting processes proficiently and continuously monitoring the application performance metrics.
• Keep an updated record of configuration changes while scheduling the updates of applications.
• Provide extensive front-end support to all colleagues and clients of other departments.
• Efficiently manage coordination at both local and international levels, whenever and wherever required.

Skills Required

• Excellent IT skills with the ability to learn new systems and processes with ease.
• Experience with fund administration and finance applications.
• Experience in supporting core line business applications.
• Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding
• Understanding on Azure cloud
• Understanding on Client Server Architecture
• Strong verbal and written communication skills and ability to present in a clear and concise manner.
• Experience with Azure desirable.
• Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies.
• Educated to Batchelor Degree Level or equivalent qualifications/ work experience.
• Able to Manage team and guide them with the Standard process
• Able to provide MIS out of Tickets/work