Application Support Engineer

TestHiring; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

TestHiring in Pune is seeking a professional to work on EPIC Systems with a focus on analysis, troubleshooting, and uplift of application performance. The role requires independent work and active team collaboration to deliver robust solutions.

The candidate should also contribute to documentation, mentor junior staff, and engage in knowledge sharing to enhance the team’s capabilities. This is a Pune-based, full-time position.

Qualifications

• Must-have: Proficiency in EPIC Systems.
• Strong analytical and troubleshooting skills to identify and resolve software issues.
• Experience with system monitoring tools to ensure optimal performance.
• Familiarity with database management and query languages to support application functionality.
• Ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

• Expected to perform independently and become an SME.
• Active participation in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of processes and solutions to enhance team knowledge.
• Engage in training and mentoring junior team members to foster a collaborative environment.

Skills

EPIC Systems

Analytical ability

Troubleshooting

System monitoring

Database knowledge

Stakeholder comms

Education

15 years full time education

Job description

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of processes and solutions to enhance team knowledge.
• Engage in training and mentoring junior team members to foster a collaborative environment.

Requirements

Professional & Technical Skills:

• Must To Have Skills: Proficiency in EPIC Systems.
• Strong analytical and troubleshooting skills to identify and resolve software issues.
• Experience with system monitoring tools to ensure optimal performance.
• Familiarity with database management and query languages to support application functionality.
• Ability to communicate effectively with technical and non-technical stakeholders.

Qualifications

Additional Information:

• The candidate should have minimum 2 years of experience in EPIC Systems.
• This position is based at our Pune office.
• A 15 years full time education is required.