Application Support-AOS2

Maruti Suzuki India Ltd.; Gurgaon; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Maruti Suzuki India Ltd. is seeking an Application Support Analyst (L2/L3) with 5 to 7 years of experience in supporting enterprise applications. The role involves managing incident lifecycles, troubleshooting applications, and ensuring 24x7 availability.

Applicants should have expertise in application development (e.g., .NET, Java) and excellent analytical skills for incident resolution. This position offers a chance to improve support automation and business continuity.

Qualifications

• 5 to 7 years of experience in L2/L3 support of enterprise applications.
• Specialized in application troubleshooting and configuration.
• Strong stakeholder management and analytical problem-solving skills.

Responsibilities

• Manage incident, service request & problem lifecycle (ITIL).
• Perform RCA, Bug identification, defect replication & performance troubleshooting.
• Handle application configuration, master data & workflow support.

Skills

L2/L3 support

Application troubleshooting

Configuration and data-level issue resolution

Analytical problem-solving

Tools

.NET

Java

Python

Job description

Application Support Analyst (L2/L3) – DEDAOSS

Application Support Analyst with 5 to 7 years of experience in L2/L3 support of enterprise applications (functional & application layer), ensuring 24×7 availability, SLA-driven operations, and rapid incident resolution.

Specialized in application troubleshooting, configuration, and data-level issue resolution, with focus on support automation and business continuity — excluding infrastructure/server-level support.

Key Responsibilities

• Manage incident, service request & problem lifecycle (ITIL)
• Perform RCA, Bug identification, defect replication & performance troubleshooting
• Handle application configuration, master data & workflow support
• Enable monitoring, log analysis & proactive issue detection
• Support change & release from application perspective (UAT, validation, stabilization)
• Coordinate with business users, vendors & development teams for incidents/ RCA
• Ensure data accuracy, application performance & process continuity

Technical Skills

• Application Development: .NET, basic Java/Python etc.

Process Skills

• ITIL: Incident, Problem & Change Management
• SLA/KPI tracking & support governance
• RCA, trend analysis & preventive actions(functional/application issues)

Soft Skills

• Strong stakeholder management (Business–IT–Vendor)
• Analytical problem-solving & decision-making
• Focus on continuous improvement & automation
• Ability to train users and support L1 teams