Application support

Tekskills Inc.; Delhi; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Tekskills Inc. in Delhi seeks an Application Support Associate to join a large program spanning 205+ applications and 40 mission-critical systems with 24x7 support, following an Onshore + Offshore delivery model with potential onsite interactions with Tokyo stakeholders.

While primary focus is VB6/VBA, the stack includes .NET, SQL Server, Java/Angular, Mainframes, ServiceNow, SharePoint, offering growth beyond VB.

Qualifications

• Experience with VB6/VBA and related Microsoft technologies is required.
• Strong knowledge of ITIL and SIAM processes is essential.
• Background in customer application support and service operations.
• Proven technical, analytical, and debugging skills with proactive monitoring.

Responsibilities

• Oversee L1/L2 application support and ensure timely incident resolution.
• Manage SLA compliance, reporting, and performance metrics.
• Coordinate change and release management for application updates.
• Act as primary customer contact for service delivery and escalations.
• Drive continuous improvement, automation, and cost optimization.
• Collaborate with vendors and cross-functional teams for issue resolution.

Skills

VB.NET

Visual Basic 6.0

VBA

ITIL framework

SIAM processes

Service Operations

SRE principles

Root cause analysis

Stakeholder management

Governance

Effective communication

Tools

.NET

SQL Server

Java/Angular

Mainframes (IBM/Fujitsu)

ServiceNow

SharePoint

Job description

Primary Skill:

• VB.NET, Visual Basic 6.0

Required Skills & Experience:

1. Visual Basic for Applications (VBA) and Visual Basic 6.0
2. Strong knowledge of ITIL Framework and SIAM processes
3. Experience in Customer Application Support and Service Operations
4. Strong technical, analytical, and debugging skills
5. Familiarity with SRE principles and proactive monitoring
6. Expertise in Service, Problem, and Change Managementn
7. Excellent communication, stakeholder management, and governance skills

Role Overview:
The associate will be part of a large Application Support program spanning 205+ applications, including 40 mission-critical systems with 247 support. This engagement supports day-to-day customer business operations and follows an Onshore + Offshore delivery model, involving close collaboration with Tokyo-based stakeholders and potential onsite interactions based on performance and business needs.

While the primary focus is VB6/VBA, the broader technology stack includes .NET, SQL Server, Java/Angular, Mainframes (IBM/Fujitsu), ServiceNow, SharePoint, and moreoffering strong opportunities to expand beyond VB.

The role emphasizes ITIL, SIAM, and SRE principles, making it ideal for engineers aspiring to grow into service reliability, operations excellence, and governance-focused leadership roles.

Key Responsibilities:

1. Oversee L1L2 application support, ensuring timely incident resolution and root cause analysis
2. Manage SLA compliance, reporting, and performance metrics
3. Coordinate change and release management for application updates and patches
4. Act as the primary customer contact for service delivery and escalations
5. Drive continuous improvement, automation, and cost optimization initiatives
6. Collaborate with vendors and cross-functional teams for issue resolution and service enhancements