Application support

Tekskills Inc.; Chennai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Tekskills Inc. is seeking a seasoned Application Support professional to handle VB6/VBA-centric environments within a large, 205+ application program.

The role involves onshore + offshore delivery with potential onsite engagement with Tokyo stakeholders, and opportunities to grow into service reliability and governance leadership. Core responsibilities include incident resolution, SLA management, change control, and driving automation while collaborating with cross-functional teams across .NET,

Qualifications

• Visual Basic for Applications (VBA) and Visual Basic 6.0 are required.
• Strong knowledge of ITIL Framework and SIAM processes.
• Experience in Customer Application Support and Service Operations.
• Strong technical, analytical, and debugging skills.
• Familiarity with SRE principles and proactive monitoring.
• Expertise in Service, Problem, and Change Management.
• Excellent communication, stakeholder management, and governance skills.

Responsibilities

• Oversee L1/L2 application support, ensuring timely incident resolution and root cause analysis.
• Manage SLA compliance, reporting, and performance metrics.
• Coordinate change and release management for application updates and patches.
• Act as the primary customer contact for service delivery and escalations.
• Drive continuous improvement, automation, and cost optimization initiatives.
• Collaborate with vendors and cross-functional teams for issue resolution and service enhancements.

Skills

VB6

VBA

ITIL

SIAM

Application Support

Service Operations

Troubleshooting

SRE principles

Communication

Governance

Tools

NET

SQL Server

Java/Angular

Mainframes

IBM/Fujitsu

ServiceNow

SharePoint

Job description

Primary Skill:

• VB.NET, Visual Basic 6.0

Required Skills & Experience:

1. Visual Basic for Applications (VBA) and Visual Basic 6.0
2. Strong knowledge of ITIL Framework and SIAM processes
3. Experience in Customer Application Support and Service Operations
4. Strong technical, analytical, and debugging skills
5. Familiarity with SRE principles and proactive monitoring
6. Expertise in Service, Problem, and Change Managementn
7. Excellent communication, stakeholder management, and governance skills

Role Overview:
The associate will be part of a large Application Support program spanning 205+ applications, including 40 mission-critical systems with 247 support. This engagement supports day-to-day customer business operations and follows an Onshore + Offshore delivery model, involving close collaboration with Tokyo-based stakeholders and potential onsite interactions based on performance and business needs.

While the primary focus is VB6/VBA, the broader technology stack includes .NET, SQL Server, Java/Angular, Mainframes (IBM/Fujitsu), ServiceNow, SharePoint, and moreoffering strong opportunities to expand beyond VB.

The role emphasizes ITIL, SIAM, and SRE principles, making it ideal for engineers aspiring to grow into service reliability, operations excellence, and governance-focused leadership roles.

Key Responsibilities:

1. Oversee L1L2 application support, ensuring timely incident resolution and root cause analysis
2. Manage SLA compliance, reporting, and performance metrics
3. Coordinate change and release management for application updates and patches
4. Act as the primary customer contact for service delivery and escalations
5. Drive continuous improvement, automation, and cost optimization initiatives
6. Collaborate with vendors and cross-functional teams for issue resolution and service enhancements