Application Specialist - Postpress (Sivakasi)

Heidelberg; Chennai; In loco; INR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Heidelberg India Chennai is seeking a seasoned service engineer to deliver installation, commissioning and ongoing support for postpress machinery.

You will have 6–8 years of hands-on experience with Diecutters Folder Gluers and Foil stamping, excellent English communication, and a willingness to travel across India. You’ll adhere to Heidelberg Service Department guidelines and drive customer satisfaction through reliable service.

Competenze

• 6–8 years of experience in postpress machinery.
• Excellent business English communication is mandatory.
• Willing to travel across India.
• Able to provide technical service and support per Heidelberg guidelines.
• Lead customer support and service activities.

Mansioni

• Understand requirements and advise technical solutions.
• Handle demos, installation and training of Diecutters Folder Gluers and Foil stamping.
• Provide field support and resolve technical challenges.
• Prepare quotations for external service requests.
• Manage major repairs and overhauls.
• Ensure adherence to Quality Policy and service standards.

Conoscenze

English communication

Willing to travel

Customer-focused

Team coordination

Formazione

BE/B.Tech/Diploma in Printing technology

Strumenti

Diecutters Folder Gluers

Foil stamping

Descrizione del lavoro

Job Summary

Are you looking for a challenge Thats what we offer!

Requirements

• BE/B.Tech/Diploma in Printing technology is preferrable.
• Relevant work experience from 6 to 8 years in Postpress machineries, especially in Diecutters Folder Gluers and Foil stamping
• Excellent business communication in English is mandatory
• Willing to travel extensively across India.
• Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Service Department.
• Support sales operation with respect to technical issues, customer complaints and sales opportunities.
• Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall customer satisfaction.
• Demonstrate leadership in developing and living up to Heidelberg s new values (Listen, Inspire, Deliver) to optimize the results of the SSU business.

Responsibilities

• Ability to understand requirements and advise technical solutions as per guideline.
• Expedite the escalation of technical issues to Regional Service Support and the Factory as needed.
• Should handle Demo, installation and training of of Diecutters Folder Gluers and Foil stamping
• Adhere to service policies, guidelines, and performance standards during the execution of assigned tasks, services, or installations.
• Provide comprehensive support to field team technicians, including branches, in resolving significant technical challenges.
• Assist Team Lead/Spare Parts Team/ in managing customer complaints concerning service disputes.
• Ensure prompt assignment of qualified technicians to service jobs without delay.
• Prepare accurate quotations for external service requests.
• Manage and supervise major repairs and overhauls.
• Provide valuable service insights to enhance customer satisfaction.
• Ensure comprehension and adherence to the Quality Policy.
• Assist in planning for installations, including training and application programs.
• Oversee technical information updates and field modifications.
• Maintain and recommend service tools to optimize operational efficiency.
• Ensure timely productivity and utilization.