Application Specialist - Postpress (Sivakasi)

HIN Heidelberg India Private Ltd.; Chennai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

HEIDELBERG India Private Ltd. is looking for an Application Specialist - PostPress to deliver technical service, installations and training for Diecutters, Folder Gluers and Foil stamping equipment across India.

The ideal candidate holds BE/B.Tech or Diploma in Printing technology with 6–8 years of Postpress experience, excellent English, and willingness to travel extensively.

Qualifications

• 6–8 years of Postpress experience with focus on Diecutters, Folder Gluers and Foil stamping.
• Excellent business communication in English is mandatory.
• Willing to travel extensively across India.

Responsibilities

• Understand requirements and advise technical solutions per guidelines.
• Escalate technical issues to Regional Service Support as needed.
• Handle demo, installation and training of Diecutters, Folder Gluers, Foil stamping.
• Provide support to field technicians and resolve significant technical challenges.
• Assist in planning installations, including training and application programs.

Skills

Postpress machinery

Die-cutters

Folder gluers

Foil stamping

English communication

Travel readiness

Education

BE/B.Tech/Diploma in Printing technology

Job description

Are you looking for a challenge? That's what we offer!

Job Description

Application Specialist - PostPress

Desired Profile

BE/B.Tech/Diploma in Printing technology is preferrable. Relevant work experience from 6 to 8 years in Postpress machineries, especially in Diecutters Folder Gluers and Foil stamping Excellent business communication in English is mandatory Willing to travel extensively across India.

Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Service Department.

Support sales operation with respect to technical issues, customer complaints and sales opportunities.

Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall customer satisfaction.

Demonstrate leadership in developing and living up to Heidelberg’s new values (Listen, Inspire, Deliver) to optimize the results of the SSU business.

Responsibilities

• Ability to understand requirements and advise technical solutions as per guideline.
• Expedite the escalation of technical issues to Regional Service Support and the Factory as needed.
• Should handle Demo, installation and training of of Diecutters Folder Gluers and Foil stamping Adhere to service policies, guidelines, and performance standards during the execution of assigned tasks, services, or installations.
• Provide comprehensive support to field team technicians, including branches, in resolving significant technical challenges.
• Assist Team Lead/Spare Parts Team/ in managing customer complaints concerning service disputes.
• Ensure prompt assignment of qualified technicians to service jobs without delay.
• Prepare accurate quotations for external service requests.
• Manage and supervise major repairs and overhauls.
• Provide valuable service insights to enhance customer satisfaction.
• Ensure comprehension and adherence to the Quality Policy.
• Assist in planning for installations, including training and application programs.
• Oversee technical information updates and field modifications.
• Maintain and recommend service tools to optimize operational efficiency.
• Ensure timely productivity and utilization.

Why work for HEIDELBERG?

HEIDELBERG is a company with a lively history - for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.

HEIDELBERG is a company with a lively history - for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

This year, we proudly celebrate 175 years of Heidelberger Druckmaschinen AG. Our rich tradition is defined by the dedication and hard work of our employees. Their commitment to customer focus, innovation, engineering excellence, and manufacturing quality has shaped our history.

Explore our illustrated timeline - a journey through a legacy built by the vision, resilience, and relentless pursuit of excellence of our team members. Join us and become part of our journey towards continued success and innovation.

HEIDELBERG, the world leader in sheetfed offset printing, has been a reliable partner with high innovation power for the global printing industry for over 175 years. We aim to grow in our established market segments and explore new business areas. Our motivated and competent teams are a key factor for our future success.

HEIDELBERG's values are deeply rooted in our tradition and oriented towards a common future in our culture guiding principles.

Diversity is a critical success factor for our future, and we aim to further promote it within our company.