Application & Production Support Engineer

TymblHub; Pune District; On-site; INR 700,000 - 1,500,000; Part time

Job summary

FIS Global Business Solutions India Pvt. Ltd. in Pune, India, is seeking an Application and Production Support Engineer to join our global client support team.

You will handle technical and product-related queries, triage issues, and ensure timely resolution within SLAs, while communicating clearly with clients. You should be proficient in SQL, Java, and Linux, and comfortable debugging logs, supporting complex customer scenarios, and collaborating with remote engineering teams to deliver value

Qualifications

• 4–7 years of IT support or production support experience.
• Strong communication and client-facing skills.
• Proficient in SQL and Java with debugging experience.
• Familiarity with Linux and log analysis.
• Experience with SQL Server Management Studio is a plus.

Responsibilities

• Respond to first-line support and triage client issues.
• Analyze logs, data feeds, and configurations to identify root causes.
• Coordinate with engineering, product teams for issue resolution.
• Provide client trainings and governance calls with clients.
• Manage ticket queues and collaborate with remote teams.

Skills

Java

SQL

Linux

Client facing

Log analysis

Tools

SQL Server Management Studio

Job description

# Application & Production Support EngineerFIS Global Business Solutions India Pvt. Ltd.FPosted on October 14, 2026---Experience4 - 7 yrsJob LocationPune, IndiaVacancy1DesignationApplication and Production Support EngineerJob TypeNot specified---## Job Description**Application & Production Support (SQL & Java,Linux)**We are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well-coordinated support across both technical and product-related queries. You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout.In addition to managing incoming queries, you will support our clients with more complex technical issues, taking ownership of investigations and working closely with them to understand and resolve challenges. This includes analysing logs, data feeds, APIs, and client configurations to identify root causes and provide clear, effective solutions. Partnering with engineering, product, and subject matter experts, you will act as an advocate for the client, helping to minimise disruption, improve response times, and ensure they get the most value from the platform.**What youll be doing:*** Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.* Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.* May be involved in customer training. Provides support to customer/users where the issue is highly technical or sophisticated in nature.* Review support transition checklists received from implementation.* Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.* Liaise with technical support teams to address critical technical support items and assist the team with client triage sessions.* Collaborate with Prod Ops to track daily load monitoring issues and provide assistance as required to the Ops teams to address load processing issues.* May select, develop, and evaluate personnel to ensure the efficient operation of the function.**Other skills*** Good communication skills* Good to have finance [Capital Market] domain Knowledge* Can work well with remote teams**What you should have:*** Extensive experience in client facing role* Manage client communication* Provide trainings to clients* Weekly governance calls with clients* Managing client escalation* Manage ticket queue in Team Support* Collaborate and work well with remote technical teams**Skills:*** Holds 4-7 years of experience in IT Java Techno Functional Support* Good in Java Support* Should be able debug SQL issue* Should be able write sql queries with all types of join and group by* Should be comfortable with Microsoft SQL Server Management Studio* Should be able to debug application logs* Understand JAVA application and debug the configurations**What we offer you:*** At FIS, you can learn, grow and make an impact in your career. Our benefits include:* A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities* A modern, international work environment and a dedicated and motivated team* Diverse and collaborative atmosphere* Professional and personal development resources* Opportunities to volunteer and support charities**Privacy Statement**FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .**Sourcing Model**#pridepass