Application & Production Support Engineer

FIS; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Career growth

Global exposure

Diverse team

Job summary

FIS is seeking a Technical and Product Support specialist to assist global financial institutions using our platform. You will triage, investigate, and resolve technical and product-related queries, acting as a primary client contact to ensure timely and effective resolutions.

You will analyze logs, data feeds, APIs, and configurations, collaborating with engineering and product teams to minimise disruption and optimise client value. Strong communication and SQL/JAVA skills are essential.

Qualifications

• Extensive client-facing experience in IT support.
• Ability to debug SQL issues and analyze logs.
• Proficient in writing complex SQL queries.

Responsibilities

• Respond to escalations when first-line support cannot isolate problems.
• Report design/reliability issues to engineering.
• Provide trainings and governance calls with clients.
• Manage ticket queues and coordinate with remote teams.

Skills

Java Support

SQL Debugging

SQL Queries

Logs Analysis

Client Facing

Remote Collaboration

Finance Domain Knowledge

Tools

Microsoft SQL Server Management Studio

Job description

Application & Production Support (SQL & Java,Linux)

We are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well-coordinated support across both technical and product-related queries. You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout.

In addition to managing incoming queries, you will support our clients with more complex technical issues, taking ownership of investigations and working closely with them to understand and resolve challenges. This includes analysing logs, data feeds, APIs, and client configurations to identify root causes and provide clear, effective solutions. Partnering with engineering, product, and subject matter experts, you will act as an advocate for the client, helping to minimise disruption, improve response times, and ensure they get the most value from the platform.

What youll be doing:

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer training. Provides support to customer/users where the issue is highly technical or sophisticated in nature.
• Review support transition checklists received from implementation.
• Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.
• Liaise with technical support teams to address critical technical support items and assist the team with client triage sessions.
• Collaborate with Prod Ops to track daily load monitoring issues and provide assistance as required to the Ops teams to address load processing issues.
• May select, develop, and evaluate personnel to ensure the efficient operation of the function.

Other skills

• Good communication skills
• Good to have finance [Capital Market] domain Knowledge
• Can work well with remote teams

What you should have:

• Extensive experience in client facing role
• Manage client communication
• Provide trainings to clients
• Weekly governance calls with clients
• Managing client escalation
• Manage ticket queue in Team Support
• Collaborate and work well with remote technical teams

Skills:

• Holds 4-7 years of experience in IT Java Techno Functional Support
• Good in Java Support
• Should be able debug SQL issue
• Should be able write sql queries with all types of join and group by
• Should be comfortable with Microsoft SQL Server Management Studio
• Should be able to debug application logs
• Understand JAVA application and debug the configurations

What we offer you:

• At FIS, you can learn, grow and make an impact in your career. Our benefits include:
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

#pridepass