Product Technical Support( Microsoft SQL Server, including T-SQL,SSMS– Location: Pune (Aundh)

FIS Solutions (India) Private Limited - Pune; Pune District; Presencial; INR 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

FIS Solutions (India) Private Limited - Pune is seeking a Product Technical Support professional with 3–5 years of enterprise application support experience. The role focuses on technical incident ownership for MS SQL Server-based production environments, cross-functional coordination, and delivering high-quality client support.

Responsibilities include investigating issues across SQL Server, Windows services, interfaces, and infrastructure, coordinating with global teams, and contributing to

Formación

• 3–5 years of relevant experience in enterprise application support, production support, fintech, or similar environment.
• Strong troubleshooting and analytical skills across applications, databases, operating systems and infrastructure.
• Hands-on knowledge of Microsoft SQL Server, including T-SQL, SSMS, SQL Agent jobs and database troubleshooting.
• Practical experience with Windows Server, Windows services, Event Viewer, scheduled tasks, and system/resource troubleshooting.
• Understanding of .NET-based and web-hosted enterprise applications, including IIS.
• Knowledge of networking fundamentals (TCP/IP, DNS, ports, firewalls) and connectivity diagnostics.
• Experience investigating production incidents using logs, database information, and diagnostic evidence.
• Understanding of SDLC and production change processes.
• Ability to progress technical investigations independently and collaborate with globally distributed teams.
• Strong client-facing and interpersonal skills to deliver high-quality technical support.

Responsabilidades

• Act as a primary technical support contact for clients using production environments.
• Own incidents, service requests, and escalations from investigation through resolution, validation and closure.
• Troubleshoot issues across applications, SQL Server, Windows services, interfaces and infrastructure layers.
• Investigate batch-processing failures, scheduled jobs and data-processing workflows.
• Coordinate resolution across Product Support, Operations, Infrastructure, Network, Database and Development teams.
• Translate complex findings and progress into clear client communications.
• Contribute to root-cause analysis and preventive actions.
• Document client issues and resolutions to improve knowledge articles and runbooks.
• Support application releases, maintenance, production changes, disaster recovery and resilience testing.
• Identify opportunities to improve monitoring and diagnostics.
• Participate in weekend on-call rotation and occasional after-hours support.

Conocimientos

SQL Server

T-SQL

SSMS

Windows Server

Incident ownership

Client communication

Herramientas

PowerShell

Python

Descripción del empleo

Product Technical Support( Microsoft SQL Server, including T-SQL,SSMS– Location: Pune (Aundh)

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you are ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Team

FIS® Enterprise Risk Suite, formerly Adaptiv, provides risk-management solutions that help financial institutions address areas including market and credit risk, XVA, initial margin and related risk calculations. The Adaptiv Client Experience (CX) team serves as a key technical point of contact for clients using business-critical production environments. This role combines client engagement, incident ownership and hands‑on technical troubleshooting across enterprise applications, Microsoft SQL Server, Windows, .NET‑based services, application interfaces, and supporting infrastructure. You will work closely with global Client Experience, Operations, Infrastructure, Database, Network, Product and Development teams to investigate and resolve complex production issues while delivering a high‑quality client experience.

What You Will Be Doing

• Act as a primary technical support contact for clients using business‑critical production environments.
• Own incidents, service requests, and technical escalations from initial investigation through resolution, validation, and closure.
• Troubleshoot issues across applications, Microsoft SQL Server, Windows services, interfaces and infrastructure layers using logs, SQL queries, and operational diagnostic tools.
• Investigate batch‑processing failures, scheduled jobs, data‑processing workflows, application connectivity, and performance‑related issues.
• Coordinate resolution across Product Support, Operations, Infrastructure, Network, Database and Development teams.
• Translate complex technical findings, business impact, and resolution progress into clear communications for clients and internal stakeholders.
• Contribute to root cause analysis by identifying contributing factors, recurring issues, monitoring gaps, and preventive actions.
• Document client issues, technical findings, and resolutions to strengthen knowledge articles, operational runbooks, and product‑quality initiatives.
• Support application releases, maintenance activities, production changes, disaster recovery, and resilience testing, including appropriate technical validation.
• Identify opportunities to improve monitoring, alerting, diagnostics, and operational processes.
• Participate in weekend on‑call rotation and occasional out‑of‑hours support for critical production incidents and planned maintenance.

What You Bring

• 3–5 years of relevant experience in enterprise application support, production support, financial technology, or a comparable technical environment.
• Strong troubleshooting and analytical skills, with the ability to investigate issues across applications, databases, operating systems, and infrastructure layers.
• Hands‑on knowledge of Microsoft SQL Server, including T‑SQL, SQL Server Management Studio (SSMS), SQL Agent jobs, and database troubleshooting.
• Practical experience with Windows Server, Windows services, Event Viewer, scheduled tasks, and system/resource troubleshooting.
• Understanding of .NET‑based and web‑hosted enterprise applications, including IIS.
• Working knowledge of networking fundamentals such as TCP/IP, DNS, ports, firewalls, and application connectivity diagnostics.
• Experience investigating production incidents using application logs, database information, and other diagnostic evidence.
• Understanding of Software Development Life Cycle (SDLC) principles and production change processes.
• Ability to independently progress technical investigations, prioritize competing issues and collaborate effectively with globally distributed teams.
• Strong client‑facing and interpersonal skills with a proven ability to deliver high‑quality technical support.

Added Bonus

• If You Have Experience within banking, capital markets, financial services, or enterprise risk management.
• Previous experience supporting risk‑management platforms, hosted applications, SaaS, or managed‑service environments.
• Knowledge or previous exposure to FIS Enterprise Risk Suite / Adaptiv would be a strong advantage.
• Experience with PowerShell or Python for diagnostics, scripting, automation, or operational efficiency improvements.
• Understanding XML and JSON and their use in enterprise application integrations.
• Exposure to AWS, Citrix, VMware, clustering, load balancing, or similar infrastructure technologies.
• Experience with disaster recovery, failover, resilience testing, and enterprise batch‑processing environments.
• Familiarity with software‑industry quality or process frameworks such as ISO, CMM or Six Sigma.

What We Offer You

• A collaborative, flexible and respectful work environment.
• Varied and challenging work that develops both technical and financial‑domain expertise.
• Extensive health benefits and family protection programs.
• An adaptable home‑office working model in accordance with applicable FIS policies.

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