Production Support Engineer

FIS; Bengaluru; On-site; INR 1,200,000 - 2,500,000; Full time

Benefits offered by this job

Career development

Fintech/payments domain

On-site Bengaluru

Job summary

FIS in Bengaluru seeks a Production Support Engineer with 7 to 12 years of experience to provide L2/L3 production support for critical client-facing applications. You will monitor, troubleshoot, and resolve incidents within SLA timelines, and coordinate with development, infra, and client teams during incident resolution.

The role requires strong SQL and ServiceNow knowledge, plus understanding of incident, problem, and change management.

Qualifications

• Experience in Production Support, Application Support, or Incident Management.
• Strong troubleshooting and analytical skills.
• Experience with SQL and database concepts.
• Familiarity with ticketing tools such as ServiceNow.

Responsibilities

• Provide L2/L3 application support for production environments.
• Monitor, troubleshoot, and resolve production incidents within SLA timelines.
• Coordinate with cross-functional teams during incident resolution.
• Support releases, deployments, and on-call rotations; maintain documentation.

Skills

Production support

Incident management

SQL

ServiceNow

Change management

Stakeholder management

Analytical thinking

Tools

ServiceNow

Job description

Production SupportEngineer- 7 to 12 yrs -Bangalore

About the team

The L2 Production Support team is responsible for providing application support, incident management, problem resolution, and operational stability for critical client-facing AWS Applications. The team works closely with clients, development teams, and internal stakeholders to ensure high availability, timely issue resolution, and adherence to service level agreements (SLAs).

What you will be doing

• Provide L2/L3 application support for production environments.
• Monitor, troubleshoot, and resolve production incidents within SLA timelines.Perform root cause analysis and drive permanent fixes for recurring issues.
• Coordinate with development, infrastructure, and client teams during incident resolution.
• Support releases, deployments, maintenance activities, and on-call rotations.Maintain operational documentation and contribute to continuous service improvement initiatives.

What you bring:

• Experience in Production Support, Application Support, or Incident Management.Strong troubleshooting and analytical skills.
• Knowledge of SQL and database concepts.Experience working with ticketing tools such as ServiceNow.
• Understanding of incident, problem, and change management processes.
• Excellent communication and stakeholder management skills.Ability to work in a fast-paced environment and support critical client applications.

What we offer you:

• An exciting opportunity be a part ofWorlds Leading FinTech ProductMNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!

Privacy Statement

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Sourcing Model

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