Application Developer-Microsoft Dynamics 365 Customer Engagement

IBM; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IBM Bengaluru is seeking an Application Developer specializing in Microsoft Dynamics 365 Customer Engagement to design and implement CRM solutions with Sales and Service Apps. You will use standard workflows and out-of-the-box features of Dynamics CRM to meet business requirements.

You will develop plug-ins and custom workflows using C#, .NET, JavaScript, and related technologies, while ensuring coding best practices.

Qualifications

• Experience designing and implementing Dynamics 365 CRM solutions including Sales and Service Apps.
• Strong skills in C#, .NET, JavaScript for plugins and custom workflows.
• Experience with data migration and integration mappings, SSRS/SSIS, and XRM tools.
• Ability to troubleshoot and resolve application issues following coding best practices.
• Familiarity with HTML, CSS, REST, JSON, and AJAX as part of Dynamics 365 customization.

Responsibilities

• Design and implement Dynamics 365 CRM solutions meeting business requirements.
• Develop and configure plugins, assemblies, and scripts using C#, .NET, JavaScript.
• Troubleshoot and resolve business application issues adhering to coding standards.
• Create data migration and integration mappings between systems.
• Ensure coding best practices and platform alignment.

Skills

Troubleshooting

Data integration

Problem solving

Education

Master's Degree

Tools

C#

.NET

JavaScript

SSRS

SSIS

XRM tools

HTML

CSS

REST

JSON

AJAX

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Application Developer specializing in Microsoft Dynamics 365 Customer Engagement, you will design and implement solutions leveraging the platform's Sales & Service Apps (CRM). This role requires a strong understanding of standard workflows and out-of-the-box features of Dynamics CRM.

Your Primary Responsibilities Will Include

• Design and Implement Solutions: Design and implement solutions that meet business requirements, utilizing the platform's Sales & Service Apps (CRM), and leveraging standard workflows and out-of-the-box features of Dynamics CRM.
• Develop and Configure: Develop and configure plug-ins, custom workflow assemblies, and scripts using C#, .NET, JavaScript, and other relevant technologies.
• Troubleshoot and Resolve: Troubleshoot and resolve business application issues, ensuring solutions follow coding best practices and standards.
• Create Data Migration and Integration Mappings: Create data migration and integration mappings to ensure seamless data flow between systems.
• Ensure Coding Best Practices: Ensure solutions follow coding best practices and standards, adhering to industry standards and organizational guidelines.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Microsoft Dynamics 365 Expertise: Experience with designing and implementing solutions leveraging the platform's Sales & Service Apps (CRM), including standard workflows and out-of-the-box features of Dynamics CRM.
• Programming Skills: Experience with C#, .NET, JavaScript, and other relevant technologies for developing and configuring plug-ins, custom workflow assemblies, and scripts.
• Data Integration Knowledge: Experience with creating data migration and integration mappings to ensure seamless data flow between systems, including familiarity with SSRS (SQL and FetchXML), SSIS, and XRM tools.
• Troubleshooting Expertise: Experience with troubleshooting and resolving business application issues, ensuring solutions follow coding best practices and standards.
• Technical Familiarity: Experience with HTML & CSS, OData, REST, JSON, and AJAX, as well as out-of-the-box features of Dynamics AX, X++, Workflow Development and Configuration, and SSRS Reporting.

Preferred Technical And Professional Experience

• Familiarity with Dynamics AX: Exposure to out-of-the-box features of Dynamics AX, including X++ and Workflow Development and Configuration, is beneficial for this role.
• Knowledge of SSRS Reporting: Experience with SSRS Reporting and C# coding is advantageous for creating reports and integrating data.
• Exposure to XRM Tools: Familiarity with XRM tools, including their application in data migration and integration mappings, is desirable.