Application Developer- Java L2 support

Fujitsu; Dadri; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Fujitsu is seeking an Application Support Engineer (L2) with strong Java experience to provide end-to-end support for enterprise applications from Pune, Noida, Chennai, Hyderabad, and Bangalore. The role operates in a hybrid work model with on-call responsibilities and production incident handling.

The ideal candidate will monitor systems, troubleshoot complex issues, perform RCA, and collaborate with cross-functional teams to ensure service excellence and incident prevention.

Qualifications

• We are seeking a skilled Application Support Engineer (L2) with strong experience in Java-based enterprise applications and production support environments.
• The role involves providing end-to-end application support, incident resolution, release management, monitoring, troubleshooting, and continuous service improvement for business-critical applications.

Responsibilities

• Provide L2 production support for web-based applications and services.
• Resolve incidents, fulfil service requests, and ensure adherence to SLAs.
• Perform proactive application monitoring, health checks, and operational support activities.
• Investigate, troubleshoot, and resolve application issues across multiple technology layers.
• Support production deployments, release validations, and post-release monitoring.
• Conduct root cause analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Collaborate with development, infrastructure, database, and business teams for issue resolution.
• Analyse application logs, database queries, and monitoring dashboards to diagnose problems.
• Support problem management, change management, and release management processes.
• Create and maintain operational documentation, knowledge articles, and support runbooks.
• Participate in on-call support and major incident management activities as required.
• Identify opportunities for automation and continuous improvement of support processes.

Skills

Java

Spring Framework

Spring Boot

JSP/Struts

React/Angular

SQL

Oracle

PostgreSQL

DataDog

ITSM Tools

Tools

DataDog Monitoring

ITSM Tools

Job description

Job Location: Pune, Noida, Chennai, Hyderabad, Bangalore

Location Flexibility: Multiple Locations in Country

Role- Application Developer

Ep- 5-7yrs

Shifts- US Shift 5:30 pm to 2:30 am IST

Work mode- Hybrid

Skills- L2 Support- Java

Role Summary

We are seeking a skilled Application Support Engineer (L2) with strong experience in Java-based enterprise applications and production support environments. The role involves providing end-to-end application support, incident resolution, release management, monitoring, troubleshooting, and continuous service improvement for business-critical applications. The ideal candidate should possess a blend of development knowledge and support expertise to ensure application stability, performance, and operational excellence.

Key Responsibilities

• Provide L2 production support for web-based applications and services.
• Resolve incidents, fulfil service requests, and ensure adherence to SLAs.
• Perform proactive application monitoring, health checks, and operational support activities.
• Investigate, troubleshoot, and resolve application issues across multiple technology layers.
• Support production deployments, release validations, and post-release monitoring.
• Conduct root cause analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Collaborate with development, infrastructure, database, and business teams for issue resolution.
• Analyse application logs, database queries, and monitoring dashboards to diagnose problems.
• Support problem management, change management, and release management processes.
• Create and maintain operational documentation, knowledge articles, and support runbooks.
• Participate in on-call support and major incident management activities as required.
• Identify opportunities for automation and continuous improvement of support processes.

Required Technical Skills

• Backend Technologies:Java 8 / 17 / 21
• Spring Framework
• Spring Boot
• JSP Struts
• Frontend Technologies: React/ angular / AngularJS Modern UI Frameworks
• Database Technologies: SQL Oracle Database PostgreSQL Monitoring & ITSM ToolsDatadog Monitoring & Observability ServiceNo

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.