App Support Engineer

IN13 Techwave Consulting India Private Ltd.; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IN13 Techwave Consulting India Private Ltd. is looking for an App Support Engineer in Hyderabad with 5-8 years of experience. The role focuses on providing L2/L3 application support for various business platforms, ensuring timely incident resolution and smooth handoffs.

The ideal candidate will have experience in SaaS platforms, strong SQL skills, and the ability to troubleshoot effectively. Join us to be part of a culture that promotes growth and inclusivity.

Qualifications

• 5-8 years of experience in application support.
• Experience with SaaS platforms is essential.
• Proficiency in SQL is required.

Responsibilities

• Resolve application incidents and service requests.
• Perform functional and technical triage.
• Support access and configuration issues.

Skills

Application support experience (L2/L3)

SaaS platforms (HR / Finance / CRM / Marketing)

SQL querying and data validation

Understanding of integrations and batch processes

ServiceNow ticket handling

Job description

Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT). Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth.

People are at the core of everything we do. We ensure whoever is associated with the brand is challenged at every step and is provided with all the necessary opportunities to excel in life. We foster a culture of growth and inclusivity, and we want you to be a part of it.

Job Description

Role: App Support Engineer – Experience: 5‑8 years – Location: Hyderabad

Senior associate providing 1st‑shift L2/L3 application support for business platforms. Focuses on incident resolution, functional troubleshooting, and smooth handoffs between shifts.

Responsibilities

• Resolve application incidents and service requests
• Perform functional and technical triage
• Support access, configuration, and data issues
• Validate data using SQL or reports
• Support SaaS platform issues and vendor escalations
• Assist with releases and off‑hours changes
• Document fixes and update knowledge base
• Provide clear handoff to 2nd shift

Skills

• Application support experience (L2/L3)
• SaaS platforms (HR / Finance / CRM / Marketing)
• SQL querying and data validation
• Understanding of integrations and batch processes
• ServiceNow ticket handling

Nice to Have

• Adobe AEM functional exposure
• Compliance or finance application experience
• Basic scripting or automation exposure