APM Lead

Cloudxtreme; Hyderabad, Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Cloudxtreme is seeking a ServiceNow developer to design, build, and customize solutions within the ServiceNow platform. You will work on APM/EA module development, implement lifecycle workflows, and create integrations using REST/SOAP APIs and Integration Hub.

The role requires strong scripting skills (JavaScript, Glide API) and solid CMDB/CSDM experience, with hands-on use of Flow Designer, Business Rules, and Service Portal widgets.

Qualifications

• Strong proficiency in JavaScript, Glide API, Jelly, HTML, CSS, and ServiceNow scripting.
• Hands-on experience with ServiceNow tools: Business Rules, Client Scripts, Script Includes, Workflows, Flow Designer, Service Portal widgets.
• Proven experience in developing integrations using REST/SOAP APIs and Integration Hub.
• In-depth knowledge of CMDB and CSDM frameworks.

Responsibilities

• Customization and scripting on the ServiceNow platform.
• Module development in APM/EA workspaces with lifecycle workflows.
• Develop and maintain integrations with external systems via REST/SOAP APIs and Integration Hub.
• Model data per CMDB and apply CSDM principles.
• Troubleshoot and resolve complex ServiceNow configuration issues.

Skills

JavaScript

Glide API

Jelly

HTML

CSS

ServiceNow APIs

Business Rules

Client Scripts

Script Includes

Workflows

Flow Designer

Service Portal widgets

Integrations

REST/SOAP APIs

Integration Hub

CMDB

CSDM

Tools

Integration Hub

Job description

Key Responsibilities: Customization and Scripting: Design, develop, and customize solutions within the ServiceNow platform using JavaScript, Glide API, Business Rules, Client Scripts, UI Actions, and Script Includes.

Module Development: Build and configure new functionalities within the APM/EA workspaces, including application rationalization, technology risk assessments, and lifecycle management workflows.

Integration Development: Develop and maintain integrations between ServiceNow and external systems (such as CMDB discovery tools, financial systems, and other enterprise applications) using REST/SOAP APIs, IntegrationHub, and other integration technologies.

Data Modeling and CMDB: Apply CSDM (Common Service Data Model) principles to ensure data integrity and build a robust, accurate application data model within the Configuration Management Database (CMDB).

Problem Resolution: Troubleshoot and debug complex technical issues related to APM/EA configurations, integrations, and performance, implementing effective and scalable fixes.

Technical Proficiency: Strong proficiency in JavaScript, Glide API, Jelly, HTML, CSS, and ServiceNow specific APIs/scripting. Hands-on experience with ServiceNow development tools including Business Rules, Client Scripts, Script Includes, Workflows, Flow Designer, and Service Portal widgets. Proven experience in developing integrations using REST/SOAP APIs and Integration Hub. In-depth knowledge of CMDB and CSDM frameworks.