API Support Specialist I

Sabre Corporation; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Sabre Corporation is seeking an API Support Analyst to provide initial customer support for Sabre Web Services. You will validate XML schemas, reproduce scenarios, and troubleshoot SOAP and REST API issues for developers and internal Sabre teams.

The role requires strong English communication, problem-solving abilities, and the capacity to work in a team-oriented environment, with weekend/holiday availability as needed.

Qualifications

• Strong written and verbal communication skills in English and a customer-focused approach.
• Ability to absorb knowledge quickly and multi-task in a fast-paced environment.
• Experience or background in programming, software development, or engineering is preferred.

Responsibilities

• Provide initial support for Sabre Web Services customers and troubleshoot issues.
• Validate XML files and schemas; reproduce customer scenarios to diagnose problems in SOAP/REST APIs.
• Assist developers building apps that consume Sabre APIs and coordinate with internal teams for escalations and enhancements.
• Serve as a liaison to ensure service levels and support standards are met across Sabre APIs.

Skills

Communication skills

English fluency

Attention to detail

Team player

Problem solving

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

XML

SOAP

REST

HTML

Job description

Job Title - API Support Analyst

Roles & Responsibilities

Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers. Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards. Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those. This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues. Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.

Job Requirements

Core Skills

Desire to work in a strategic problem-solving and customer support role. Excellent communication skills (written and verbal). Proficient fluency in written and spoken English is required. Ability to absorb knowledge easily over a short period of time. Attention to detail and ability to multi-task. Ability to work in a team environment.

Technical Skills

Knowledge of technical languages as XML, SOAP, REST or HTML is a plus. Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.

Ideal candidate background

Experience in Programming, Computer Science, Engineering, or a related subject. Knowledge of web development/online programming languages. Domain knowledge in travel distribution/agency operations would be advantageous but not essential.

This position requires availability to work on weekends and holidays.

Why Join Sabre?

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Sabre is built on an open, modular, cloud-native architecture and serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.

Visit https://www.sabre.com/careers/ to learn more. We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

Technical Assistance

For technical assistance with this career site, send an email to [e-mail]. Note: Resumes/CVs are not accepted via email.