API Support Specialist I

sabre; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Sabre is seeking an API Support Analyst to provide initial support, manageSeverity issues, and handle customer interactions for Sabre Web Services. You will aid developers building API-consuming applications and act as the first contact for API-related inquiries.

The role requires proficiency in English, strong communication, and the ability to absorb new information quickly. Weekend/holiday availability may be required.

Qualifications

• Desire to work in a strategic problem-solving and customer support role.
• Excellent communication skills (written and verbal).
• Proficient fluency in written and spoken English is required.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.

Responsibilities

• Provide initial support, severity issue handling and in-depth customer management for Sabre Web Services' customers.
• Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees.
• Serve as the first point of contact for Sabre Web Services' customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.
• Validate XML files and schemas, reproduce customer scenarios to troubleshoot and/or find possible web services issues.
• Investigate the causes of non-conforming SOAP & REST APIs and provide users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.

Skills

Customer support

Communication skills

English fluency

Learning ability

Attention to detail

Teamwork

Education

Programming/CS/Engineering background

Tools

XML

SOAP

REST

HTML

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world's largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Job Title- API Support Analyst

Roles & Responsibilities

• Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services' customers.
• Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.
• Serves as the first point of contact for Sabre Web Services' customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.
• This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues.
• Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.

Job Requirements

Core Skills

• Desire to work in a strategic problem-solving and customer support role.
• Excellent communication skills (written and verbal)
• Proficient fluency in written and spoken English is required.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.

Technical Skills

• Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.
• Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.

Ideal candidate background

• Experience in Programming, Computer Science, Engineering, or a related subject.
• Knowledge of web development/online programming languages.
• Domain knowledge in travel distribution/agency operations would be advantageous but not essential.
• This position requires availability to work on weekends and holidays.

Why Join Sabre?

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world's largest travel data clouds. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Sabre is built on an open, modular, cloud-native architecture and serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.