API Support Specialist I

4026 Sabre Travel Technologies; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Sabre Travel Technologies seeks an API Support Analyst to handle initial support, severity issue management, and customer relationships for Sabre Web Services. You will assist developers integrating Sabre APIs and coordinate with internal teams to resolve issues and enhance service levels.

The role requires strong English communication, attention to detail, and the ability to learn quickly. Weekend and holiday availability is required, with a focus on delivering reliable API support.

Qualifications

• Experience in Programming, Computer Science, Engineering, or a related subject.
• Knowledge of web development/online programming languages.
• Domain knowledge in travel distribution/agency operations would be advantageous but not essential.

Responsibilities

• Provide initial support and handle severity issues for Sabre Web Services customers.
• Assist developers building new applications that consume Sabre APIs.
• Serve as first point of contact for Sabre Web Services customers.
• Validate XML files and schemas and reproduce customer scenarios to troubleshoot issues.
• Investigate causes of non-conforming SOAP/REST APIs and provide recommendations.

Skills

Strategic thinking

Customer support

Excellent communication

English fluency

Teamwork

Attention to detail

Education

Programming/CS/Engineering background

Web development knowledge

Tools

XML

SOAP

REST

HTML

Job description

Job Title: API Support Analyst

Roles & Responsibilities

Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services customers. Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards. Serves as the first point of contact for Sabre Web Services customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those. This process involves validating XML files and schemas, reproducing customer’s scenarios to troubleshoot and/or find possible web services issues. Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.

Core Skills

• Desire to work in a strategic problem-solving and customer support role.
• Excellent communication skills (written and verbal)
• Proficient fluency in written and spoken English is required.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.

Technical Skills

• Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.
• Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.

Ideal Candidate Background

• Experience in Programming, Computer Science, Engineering, or a related subject.
• Knowledge of web development/online programming languages.
• Domain knowledge in travel distribution/agency operations would be advantageous but not essential.

This position requires availability to work on weekends and holidays.

Why Join Sabre

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the worlds largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Visit https://www.sabre.com/careers/ to learn more.

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.