API Support Specialist I

Sabre; Bengaluru; Hybrid; INR 800,000 - 1,500,000; Full time

Job summary

Sabre, Bengaluru-based, seeks an API Support Analyst to handle initial support, troubleshoot Sabre Web Services, and assist developers integrating Sabre APIs. The role requires clear communication, strong analytical skills, and weekend/holiday availability.

Ideal candidates hold a CS/Engineering background with programming exposure and knowledge of XML, SOAP, REST, and HTML. Weekend work may be required, with Hybrid work model in place.

Qualifications

• Proven ability to read/validate XML files and schemas.
• Experience in troubleshooting SOAP/REST APIs.
• Clear, concise technical documentation skills.

Responsibilities

• Provide initial support and issue handling for Sabre Web Services customers.
• Assist developers integrating Sabre APIs and customers with API consumption.
• Analyze customer scenarios, reproduce issues, and guide resolutions.
• Coordinate with internal teams to resolve API problems and improvements.

Skills

XML

SOAP

REST

HTML

English fluency

Communication

Teamwork

Education

Programming background

CS/Engineering degree

Tools

Web Services

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.Job Title- API Support AnalystRoles & ResponsibilitiesResponsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers.Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues.Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.Job RequirementsCore SkillsDesire to work in a strategic problem-solving and customer support role.Excellent communication skills (written and verbal)Proficient fluency in written and spoken English is required.Ability to absorb knowledge easily over a short period of time.Attention to detail and ability to multi-task.Ability to work in a team environment.Technical SkillsKnowledge of technical languages as XML, SOAP, REST or HTML is a plus.Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.Ideal candidate backgroundExperience in Programming, Computer Science, Engineering, or a related subject.Knowledge of web development/online programming languages.Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.Why Join Sabre?Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.Sabre is built on an open, modular, cloud-native architecture and serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.Visit https://www.sabre.com/careers/ to learn more.We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.#LI-Hybrid#LI-BG1