Analyst, Network Operations

ICE Clear Europe Limited; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ICE Clear Europe Limited seeks a Network Operations Specialist to support a global production network. You will perform incident management, proactive monitoring, and operational tasks to ensure high availability and service quality.

Responsibilities include readiness for new services, change coordination with Engineering, and ongoing network analysis. Strong communication and teamwork are essential for success in a 24x7 environment.

Qualifications

• Bachelor’s degree in Computer Engineering or related field.
• 3+ years of experience or equivalent credentials.
• Knowledge of routing protocols (OSPF, BGP) and TCP/IP basics.
• Attention to detail and excellent written and verbal communication.
• Ability to work in a team-oriented environment; weekend/off-hours support may be required.
• JNCIA or CCNA preferred; experience with network management tools beneficial.

Responsibilities

• Incident management with proactive monitoring to avoid outages and rapid escalation.
• Ensure readiness for new services via pre-production checklists and proper documentation.
• Coordinate changes at the CAB and support for changes by Network Engineering.
• Handle service requests, network maintenance, and operational support activities.
• Drive process improvements and own initiatives for operational enhancements.
• Monitor for new events to open incidents and perform routine network analysis.
• Coordinate vendor activities and interact with advanced engineering support.
• Contribute to knowledge base with proposed solutions.

Skills

Attention to detail

Teamwork

Communication skills

Networking basics

Education

Bachelor’s Degree in Computer Engineering

Tools

JNCIA

CCNA

Management tools

Job description

Job Purpose

Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Responsibilities

• Incident Management
  
  
  
  • Proactive checkouts and monitoring to avoid service outages or limit their impact. Escalation for troubleshooting and fault isolation to restore service as necessary.
  
  
  
  


• Operational Readiness for New Services
  
  
  
  • Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.
  
  
  
  


• Change Management Planning and Configuration Implementation
  
  
  
  • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
  
  
  
  


• Service Requests, Network Maintenance, and Operational Support
  
  
  
  • Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
  
  
  
  


• Process Improvement
  
  
  
  • Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
  
  
  
  


• Perform monitoring for new events to open incidents


• Perform all levels of routine network analysis using scripted and automated checks.


• Coordinate hot hands and other activities with vendors


• Interact with advanced level engineering support


• Develop and propose solutions for the knowledge base

Knowledge and Experience

• Bachelor’s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.


• Knowledge of routing protocols and concepts (OSPF, BGP, etc.).


• Knowledge of TCP/IP, Layer 2 and 3 switching.


• Position requires attention to details, and excellent written and verbal communication skills.


• Ability to work in a team-oriented environment is essential


• Weekend and off hours support is required


• JNCIA, CCNA, or equivalent knowledge is preferred.


• Financial industry experience is preferred.


• Solid understanding of multicast and troubleshooting techniques


• Working knowledge of how to use management tools