Analyst Manual Testing

PERSOL; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

PERSOL is seeking a QA tester to support Retail onboarding testing, including end-to-end digital onboarding, KYC/CDD processes and risk controls. You will review user stories, create test data, write test cases, and execute tests using Jira/ADO/Confluence with strong collaboration across teams.

The role emphasizes automated and manual testing, defect triage, and timely delivery within an agile framework in Bengaluru.

Qualifications

• Bachelor’s degree (or equivalent experience).
• 4+ years of Testing experience in Retail & Liability products ( Both Manual and Automation).
• Strong communication skills to interact with many stakeholders and reach consensus when necessary.
• Experience with agile frameworks.
• Test scenarios / Cases preparation.
• Testing execution skill.

Responsibilities

• Perform testing work including non-trivial and non-repetitive tasks.
• Review user stories, prepare test cases, data, and execute testing.
• Apply knowledge of digital onboarding journey covering authentication, CDD/KYC, Risk, Credit and Fraud handling.
• Coordinate with stakeholders, report defects with severity, and manage timelines.
• Prepare SIT/UAT scripts and conduct walkthroughs with business stakeholders.

Skills

Testing experience

Analytical skills

Agile frameworks

Test case prep

Testing execution

Communication skills

Education

Bachelor’s degree (or equivalent experience)

Tools

JIRA

ADO

Confluence

Job description

Job Summary & RESPONSIBILITES:

Define key responsibilities to reflect the duties and responsibilities of this role.

• Able to perform Testing related work which may not be straight forward and repetitive
• Should have the knowledge and work experience on the Retail On-boarding end to end journey of CCPL & CASA & TD products
• Should be well-versed on the User stories review, Test cases preparation, test data prepartion, ADO/JIRA Actions, runplan , test execution procedures
• Should have the knowledge and understanding of digital onboarding journey covering the end to end process coving authentication policy, CDD/KYC, Risk, Credit and Fraud handling
• Strong analytical skills with the ability to deep dive to drive solutions
• To ensure that the current processes are challenged and automate the process wherever possible basis the project capabilities
• Help Business and participate in improving digitisation wherever possible
• Highlights gaps are recorded between the current and new systems and tracked for closure due to system change or implementation of new system
• Think Client in all reviews to create a truly client centric solution and outcome
• Simplify processes to avoid multiple handoffs and digitize where possible
• SIT / UAT test scripts are prepared in accordance with the FSD/DCO document
• SIT / UAT test scripts are executed and defects are raised within the given timelines
• Defects raised are tagged into the correct severity by analysing the impact
• Conduct walkthrough and demo to business stakeholders as necessary
• Knowledge and experience of using Agile tools such as JIRA/ADO, Confluence, etc.
• Closure of UAT bugs and re-test where applilcable
• Possesses and applies technical expertise to his area of work
• Able to identify opportunities to automate repetitive logic based manual activities.
• Perform independent activities concurrently
• Give inputs from ground level after understanding the big picture
• Participate in the discussion on any system changes / projects and provide inputs
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations
• Ensure that the new system is successfully rolled out post UAT and support post go-live where applicable
• Able to identify sudden changes & raise the CR to project team
• Open to suggestions and experimentation
• To have a sense of urgency in meeting deliverables in TAT and Accuracy
• To perform the assigned activities on time without any issues

Capacity Planning

• Possess ability to understand the work plans and organizes their own work effectively
• Completes work as assigned

Behavioural Capabilities

Precision Accuracy

• Able to drive quality work within team and self
• Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.

Client Centric

• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic testing requirement and able to apply same in own areas of work

Communication

• Good communication skills is preferred and should posses very good soft skills.
• Possesses ability to translate complex information into easy- to-understand language
• Proficient in both verbal and written communication
• Escalates issues and concerns in a timely manner

Problem Resolution

• Understands the situation and perform right escalations
• Being able to provide data for performing root cause of the problem
• Ability to speak up when in disagreement and opposition
• Ability to understand the existence of crisis and conflicts
• Able to work in a team with good interpersonal skills

Strategy*

Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline. Experience in working with technology project teams, from the business perspective, a significant plus.

Business*

Should have the knowledge and work experience on the Retail On-boarding end to end journey of CASA / CCPL / TD products

Processes*

Should have the knowledge and work experience on the Retail On-boarding end to end journey of CASA / TD / CCPL products

People & Talent*

Not Applicable to this role

Risk Management*

• Raise managerial alerts and blocking points whenever necessary to secure the delivery of the products.
• Understands what the various risks in process level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role
• Describes and understands the operations risk
• Awareness on transactional level fraud & CDD process implement

Governance*

Audit closures and mitigation of observations from product point of view

Key stakeholders*

PO, Developers, Country team/Ops and Interface supporters

Other Responsibilities*

Excellent professional skills, including verbal, presentation and written communication skills; ability to simultaneously see the big picture and manage the details of implementation; ability to follow through on execution

People Management

• Able to co operate and work as a team in an open and approachable style.
• Be good team player taking team’s goals in to consideration.

Change Management

• Understands the need for change and willingly accepts it
• Able to quickly adapts to changes with regards to process, projects, behaviour etc
• Ability to look beyond self interest to collective interest
• To positively respond to the pace of change

Data Analytics

• Able to analyze the process to understand the dimensions of the job

Qualifications*

Training, licenses, memberships and certifications

Refer to myHR for further guidance

• Bachelor’s degree (or equivalent experience)
• 4+ years of Testing experience in Retail & Liability products ( Both Manual and Automation)
• Must have the ability to work in a dynamic, fast-paced environment
• Strong communication skills to interact with many different personalities/ stakeholders and reach consensus when necessary
• Experience with agile frameworks
• Test scenarios / Cases preparation
• Testing execution skill
• Strong analytical skills
• Typing Skills
• Reading and comprehension

The Technical Competency Framework outlines a consistent set of expectations on what technical knowledge is required for a group of similar roles aligned to the Job Family Framework. Technical Competencies are designed to build transparency and objectivity by providing an in-depth view of the expectations for a role.

Please select technical competencies from the library here. It is recommended that there is no more than 6 technical competencies selected per role.*

ROLE SPECIFIC TECHNICAL Skills And Competencies and Proficiency Levels

Technical Competency Name:

Proficiency Levels

Spot Opportunities:

Solve Problems

Core

Take the Lead

Core

Build Resilience

Core

Collaborate

Core

Communicate

Core

Deliver Sustainably

Core